Associate - Account Management
Sutherland Global Services · Kochi · onsite · Posted 30d ago
Undisclosed2–7 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Description
The Benefits Support Specialist - Independently manages benefit administration activities, including provider outreach, claim support processes, documentation review, and workflow management. This role handles more complex scenarios, supports process improvement efforts, and serves as a resource for less experienced team members.
Key Responsibilities
Key Responsibilities
- Process complex benefit administration activities with minimal supervision
- Review claim documentation and determine appropriate next steps
- Contact providers and other stakeholders to obtain required information
- Manage follow-up activities and resolve outstanding requests
- Ensure compliance with quality, productivity, and service-level standards
- Identify and resolve processing exceptions
- Maintain accurate and complete documentation
- Support multiple product lines and workflows
- Assist with training, coaching, and knowledge sharing
- Escalate issues or exceptions to leadership when needed
- Recommend process improvements and efficiency opportunities Qualifications
Required Skills
- Minimum 2+ years of experience in Health Insurance, Life Insurance, Disability Benefits, Leave Administration, Claims Processing, Healthcare Operations, or related domains.
- Strong attention to detail and analytical skills
- E ective verbal and written communication skills
- Ability to interpret procedures and apply judgments within guidelines
- Strong organizational and time-management skills
- Pro ciency in multiple systems and applications
- Ability to work independently and manage competing priorities
Education
- Graduate in any discipline or equivalent work experience
Preferred Quali cations
- Experience in contact center operations within disability, leave administration, insurance, claims processing, healthcare operations domain
- Experience working with productivity and quality performance metrics
- Experience handling provider outreach or bene t-related support activities
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
analytical thinkingworkflowscontact centerhealthcare operationsworkflow managementProcess ImprovementLeave AdministrationHealthcareCommunication SkillsoperationsAdministrationcomplianceaccount managementClaims Processing
About Sutherland Global Services
Sutherland Global Services
BPO
17.6k+
employees
1986
40 years old
Chennai, Tamil Nadu
India
₹3.6L PA avg
Avg at Sutherland Global Services
About
Sutherland is a business process transformation company that rethinks & rebuilds business processes for the digital age.
Industries
BPOFacility Management ServicesRecruitment
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