Assistant

Front Office Assistant

Responsibilities

• Welcome guests professionally and ensure a warm and courteous check-in and check-out experience .
• Handle guest inquiries, reservations, and requests efficiently via phone, email, or in person.
• Maintain guest records, registration details, and billing information accurately in the hotel system.
• Coordinate with housekeeping, concierge, and other departments to ensure smooth guest service.
• Assist guests with room allocation, information about hotel facilities, and local assistance .
• Handle guest complaints or issues politely and escalate when necessary to ensure guest satisfaction.
• Maintain the front desk area in a professional and organized manner .
• Follow hotel standard operating procedures (SOPs) and maintain service standards expected in a 5-star property.
• Prepare daily reports, guest logs, and front office documentation when required.

Required Skills Competencies

• Excellent communication and interpersonal skills .
• Professional grooming and presentation suitable for a 5-star hotel environment .
• Strong customer service orientation with a friendly attitude.
• Ability to handle guests politely and manage multiple tasks at the front desk .
• Basic knowledge of MS Word, Excel, and email communication .
• Ability to work in rotational shifts, including weekends and holidays .

Qualification Eligibility

• Graduate (Hospitality / Hotel Management preferred)
• Age: Below 25 years
• Good spoken English and basic computer knowledge
• Freshers or candidates with 01 year experience in hotels can apply.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.