Assistant

• Take care of the patients appointments and communicate with them about the same.
• Guide patients with the information they want and provide the help needed.
• Convey the consultation timings and explain about their secretaries and appointment process.
• Read people for discomfort, impatience and anxiety and know how to manage them.
• Deal with all internal patient related matters under the guidance of the HOD.
• Receive the Patient/ Visitor, find the purpose, guide and provide relevant information to patients and their relatives/attendants as required
• Coordinate with other department personnel and ensure smooth functioning of the place of work allotted.
• Attend to the phone calls within two rings.
• To solve the patients problem if any, to the extent possible.
• Co-ordinate with various department to get the reports on time
• After ascertaining the purpose e. g. Blood investigation/ Radiological procedures/ Consultation, counsel the patients accordingly, raise the bill and guide the patient to the respective Department/ Consultant.
• Attend all departmental meetings.

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