Assistant

Pet Bathing & Hygiene

• Bathe dogs and cats according to the hospital's grooming and hygiene standards.
• Select and use appropriate shampoos and cleaning products as instructed.
• Dry pets safely using towels, dryers, or other approved equipment.
• Brush and comb pets to remove loose hair and minor tangles.
• Clean basic areas such as ears, paws, and coat, following hospital procedures.
• Check pets for visible skin issues, wounds, ticks, fleas, unusual lumps, or discomfort and immediately inform the veterinarian or senior staff.
• Ensure pets remain calm, safe, and comfortable throughout the bathing process.
• Clean and disinfect bathing tubs, tables, dryers, brushes, and other grooming equipment after use.

2. Grooming & Haircut Support

• Assist the professional groomer during dog and cat haircuts.
• Safely hold and position pets during clipping, trimming, brushing, and styling.
• Help calm anxious, nervous, or uncooperative pets using approved humane handling techniques.
• Prepare grooming equipment before each appointment.
• Assist with brushing, de-matting and coat preparation as directed by the groomer.
• Hand over required grooming tools and materials to the groomer during procedures.
• Clean and organize grooming tools after every pet.
• Maintain cleanliness of the grooming room and workstations.
• Assist in safely moving pets to and from grooming areas.

Note: Haircutting, clipping, or other grooming procedures should be performed only according to the employee's training and authorization.

3. Support During Veterinary Procedures & Operations

• Assist veterinarians and veterinary staff in safely handling and restraining pets when required.
• Monitor and take care of pets before and after procedures as instructed by the veterinarian.
• Ensure operated or sedated pets are kept in a safe, clean, quiet, and comfortable area.
• Observe pets for visible signs of discomfort, stress, vomiting, bleeding, breathing difficulty, abnormal behaviour, or other concerns and immediately alert the veterinarian.
• Assist with transferring pets between consultation rooms, operation areas, recovery areas, cages, and wards.
• Help prepare recovery areas, cages, bedding, and basic equipment.
• Keep pets comfortable by ensuring appropriate bedding, cleanliness, and access to water or food only when authorized by the veterinary team.
• Follow all instructions from the veterinarian regarding patient handling and care.

Important: The assistant must not independently diagnose, prescribe medication, administer treatment, or perform procedures unless specifically trained, authorized, and permitted under applicable hospital policies and veterinary regulations.

4. Pet Care & Monitoring

• Monitor pets admitted for treatment, surgery, grooming, or observation.
• Ensure pets are safely housed and identified correctly.
• Check that cages, kennels, and recovery areas are clean and hygienic.
• Provide food and water only according to the veterinarian's or hospital's instructions.
• Take pets for toilet breaks or walks when required and appropriate.
• Observe changes in behaviour, appetite, activity, or general condition and report them to the responsible veterinarian.
• Handle dogs and cats gently, safely, and professionally at all times.

5. Cleaning & Infection Control

• Clean and disinfect grooming tables, bathing areas, cages, kennels, and equipment.
• Follow hospital protocols for infection prevention and hygiene.
• Dispose of waste according to hospital procedures.
• Ensure towels, bedding, and grooming materials are cleaned and stored properly.
• Maintain separation and hygiene procedures between different pets where required.
• Report damaged equipment or unsafe working conditions immediately.

6. Customer & Pet Owner Support

• Receive pets from owners politely and professionally.
• Confirm the pet's name and basic service requirements before grooming or bathing.
• Assist in safely handing over pets to owners after services.
• Inform the responsible veterinarian, groomer, or receptionist if an owner raises a medical or grooming concern.
• Maintain a calm and professional attitude when dealing with pets and pet owners.

Daily Responsibilities Checklist

Before Starting Work

• Prepare bathing and grooming areas.
• Check cleanliness of equipment.
• Arrange towels, brushes, combs, shampoos, and grooming tools.
• Ensure cages and pet holding areas are clean and ready.

During the Day

• Bathe scheduled pets.
• Dry and brush pets.
• Support groomers during haircuts and grooming.
• Assist doctors and veterinary staff with safe pet handling when required.
• Monitor pets waiting for, undergoing, or recovering from procedures.
• Maintain cleanliness throughout the day.
• Report any health or behavioural concerns immediately.

End of Day

• Clean and disinfect all work areas.
• Clean and store grooming equipment.
• Dispose of waste correctly.
• Ensure all pets are safely handed over or properly accommodated.
• Report pending tasks or pet concerns to the next shift or supervisor.