Assistant Vice President - Remittance & MEMI
SBI Cards & Payment Services · Gurugram · onsite · Posted 2d ago
Undisclosed6–11 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
About the company
SBI Card is proud to be an equal opportunity inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.
Join us to shape the future of digital payment in India and unlock your full potential.
What s in it for YOU
- SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
- Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
- Dynamic, Inclusive and Diverse team culture
- Gender Neutral Policy
- Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
- Commitment to the overall development of an employee through comprehensive learning development framework
Role Purpose
Responsible for leading a centralized team of full time analysts and vendor resources for Inward Remittances and MEMI processing operations. The role manages an OPEX budget of 28 cr. ,handling 1.5+ cr. Inward payment transactions per annum, totaling over 2 lac cr. The role is also responsible for ensuring adherence to internal financial controls in processing payments as the process has a significant financial impact, as well as ensuring timely implementation of any network/regulatory changes.
Role Accountability
- Manage transaction and fund level reconciliation platforms for digital payments and MEMI processes to mitigate risks
- Monitor and analyze customer complaints, drive redressal within TAT and inform stakeholders
- Scan the market for industry best practices and conduct trend analysis of internal performance metrics to come up with innovative solutions to enhance process efficiencies
- Perform reconciliation tracking of Inward payments, manage exception handling and ensure accurate daily posting on mainframe system
- Implement digital initiatives pertaining to introduction / launch of relevant payment modes, upgrading online payment platforms, upscaling alternate channels, compliance to regulatory requirements on payment platform
- Review and publish periodic dashboards and MIS and support internal and external processes and workflows
- Drive Billing Compliance process by performing risk assessments on key business activities and using this information to build new prospects for Monitoring, reviewing SVCL and audit scores, and establishing procedures and policies that ensure timely payments
- Ensure successful launch of new payment options as well as migration on conventional modes
- Ensure timely product setup on sub system for new launches with rigorous testing
- Ensure adherence to data security measures in place in all vendor operations
- Ensure adherence to budget as agreed in MOU and drive efficiencies to reduce cost
- Manage vendor relationships and ensure timely reporting of all metrics and SLA adherence
- Manage operational processes such as - Penny drop process, BBPS file monitoring, Agency management for SBI cards-Bill desk etc.
- Ensure process documentation and compliance adherence
Measures of Success
- Process accuracy %
- Cost reduction % as per MOU
- Automation % as per MOU
- Adherence to timelines and budget in new technology deployment
- No. of complaints related to payment not received
- Adherence to BCP drill schedule
- No. of process enhancement initiatives recommended
- No. of New Payment Options suggested for adoption
- Timely and accurate vendor billing
- Adherence to operational SLAs (Digital payment %, Instant credit %, payment processing TAT %, rejection curing TAT % , File monitoring TAT etc.)
- Vendor productivity levels within agreed thresholds
- No. of adverse observations in internal/external audit
- Process Adherence as per MOU
- Managing the SLAs for the vendors basis the defined SLA
Technical Skills / Experience / Certifications
- Understanding of core systems like V+/CardOne
- Knowledge of payment processes and associated payment platforms (UPI, IMPS, VMT, etc.)
- Vendor Management experience
Competencies critical to the role
- Stakeholder Management
- Analytical Ability
- Detail orientation
- Process Orientation
- Decisiveness
Qualification
Graduate in any Discipline
Preferred Industry
FSI
This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
AutomationAgency ManagementExternal Auditfinancial controlsImpsmainframeDentalDigital PaymentsCost ReductionCustomer ComplaintsException Handlingmedical insuranceopddeploymentcredit cardData Securitycompliance
About SBI Cards & Payment Services
SBI Cards & Payment Services
Financial Services
3.8k+
employees
1998
28 years old
Gurgaon/Gurugram, Haryana
India
₹4.6L PA avg
Avg at SBI Cards & Payment Services
About
Plastic money for utilities and payments
Industries
Financial Services
Employee ratings
10 reviews
3.7/ 5
Culture
2.5
Career growth
1.7
Work-life
2.5
Employees rate it well for
Overall Company37Skill Development36
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