Assistant Vice President - Product Management - Current Account

Organizational Relationships:

Position Reporting to: Chief of Products - Liabilities

Qualification: MBA / CA / Post Graduate

Functional Competencies:

- Knowledge of CA, SME Segment, CMS & Trade & Forex products

- Good Analytical & Training abilities

Behavioural Competencies:

- Empathy towards Sales Channels & Customer

- Positive Attitude, Social

- Energetic, Go Getter

Job Responsibilities:

Financial & Non-Financial Responsibilities:

- Define & develop products and program for SME customers - CA, CMS, POS, IPG, Other technological solutions

- Innovate and develop segment specific propositions (Professionals, Real Estate, IT & ITES, Travel & Tourism, Gems & Jewellery, Media & Entertainment, Food & Beverages, Retailers, etc)

- Co-work with Business Banking to offer Asset Products for SME customers

- To review cost / revenue levers of products and define product pricing for new product releases to meet revenue and profitability goals

- Preparing and monitoring annual budgets, forecast trends and presenting the performance of business regularly to senior management / branches

- Drive customer acquisition

- Manage and analyse portfolio quality

- Identify and define Customer Segments for quality and focused acquisition

- Develop Sales Pitch, Brochures, Collaterals, Sales Aids in collaboration with marketing

- Provide trainings and conduct workshops for acquisition channels

- Co-work with operations team to define and improvise product related branch & central ops process

- Define and ensure effective / active customer engagement, customer life cycle & campaign management framework

- Conducting market / competition analysis

Compliance & Risk Responsibilities:

- Co-work with compliance team to define & update KYC requirements as per legal & regulatory guidelines

- Design & improvise Forms, Declarations, Delegation Matrices & Exception Management to be customer friendly yet regulatory compliant

- Review & control sourcing quality

- Work closely with stakeholders to identify and drive system developments towards process simplifications

- Query Management of Branches & others