Assistant Vice President - IT Vendor Management

Job Description:

The IT Vendor Manager is responsible for re-establishing and leading a centralized Vendor Management Office (VMO) within GBS. The role ensures that Diageos outsourcing strategy delivers its intended benefits by aligning vendors with business objectives, monitoring vendor performance, and ensuring consistent, high-quality service delivery.

Core Responsibilities:

- Define, establish, and maintain Diageos Vendor Management strategy, roadmap, and governance model.

- Oversee vendor performance management, including KPIs, SLAs, and continuous improvement.

- Support contract negotiations, renewals, and compliance management.

- Identify, assess, and mitigate vendor-related risks (operational, financial, regulatory, reputational).

- Define and govern the end-to-end vendor lifecycle from onboarding through ongoing management, renewal, transition, and exit.

- Lead, coach, and develop the Vendor Management Office team.

- Act as the central point of contact for all vendor management activities.

Experience/Skills Required:

- 12+ years experience in IT Service Management, Service Delivery, or Operational Governance roles.

- Strong understanding of IT outsourcing models, service delivery frameworks, and vendor lifecycle management.

- Proven experience managing AMS or Infrastructure vendors in complex, multi-region organizations.

- Proficiency in ServiceNow, Celonis, and reporting / dashboard tools preferred.

Working with Us:

Flexibility is key to our success. Talk to us about what flexibility means to you so that youre supported to manage your wellbeing and balance your priorities from day one.