Assistant Vice President - Customer Relationship Management

Roles and Responsibilities :

• Develop and execute CRM strategies to drive business growth, improve customer satisfaction, and increase revenue.
• Manage a team of CRM professionals to ensure effective execution of CRM initiatives across multiple channels (online/offline).
• Collaborate with cross-functional teams to identify opportunities for process improvements and implement changes that enhance the overall customer experience.
• Analyze data to measure performance metrics, identify trends, and make recommendations for future strategy development.

Job Requirements :

• 8-15 years of experience in after sales service or related field.
• Proven track record in developing and executing successful CRM programs that drive business results.
• Strong understanding of CRM principles, including data analysis, reporting tools, and best practices.