Assistant Vice President - Cards Disputes & Merchant Onboarding

Job Description:

To manage the client expectations, by proactively engaging in calls/discussions to understand the process requirement, planning out the work allocation plan, ensure timely completion and submission of tasks.

Typical Job Duties:

- Senior Leadership Role with 15+ years of Exp in BFSI Industry with relevant experience in Operations/Delivery/Consulting.

- Subject Matter Expert with extensive industry knowledge on Cards Domain.

- Ideally should have managed cards Disputes operations in a bank or BPO for 7-10 years thus have a solid understanding of Disputes rules of schemes (e.g. MasterCard, VISA etc.) along with experience in Acquirer (Merchant) On-boarding and Servicing activities.

- Delivers Thought Leadership.

- Strong people, Process, Client & Stakeholders management skills.

- Should be able to work independently and drive the team to achieve desired result.

- Excellent Communication and Presentation skills.

- Ability to Re-define processes and proactively know / understand & manage stakeholders expectation.

- Leads / Manages work streams / sub-areas of engagement Leads.

- Responsible for stakeholder management within work streams / sub-areas of engagement.

- Responsible for overall engagement and management of the projects.

Competencies/Skill set requirements:

- In depth understanding of account opening / maintenance / Dispute process and knowledge on other banking products.

- Good team & process management skills.

- Good MS Excel skills.

- General management skills.

- Transformation Ideation.

Preferred personal attributes:

- Interpersonal effectiveness.

- Result orientation.

- Customer orientation.

- Analytical thinking.

- Self-motivated.

Knowledge/Experience requisite:

- 12 - 15+ years of experience in Banking and Cards domain with hands on experience in Dispute and Fraud Management.

- Holds good understanding of servicing related activities of Merchant onboarding.

Shift of operations:

- Flexibility to work in any shift as needed.