Assistant Travel Lounge Manager

Job Summary

Support the daily operations of the Jaipur Travel Lounge, handle customer enquiries, sell holiday packages, prepare quotations, coordinate bookings and support local business development.

Key Responsibilities

• Handle walk-in and online travel enquiries.
• Understand customer travel needs, budget and preferred destinations.
• Promote Domestic and International Holiday Packages.
• Handle FIT, Customized Holidays and Group Departures.
• Prepare itineraries and quotations.
• Follow up with customers and convert enquiries into bookings.
• Maintain lead and customer records in CRM.
• Coordinate booking documents and payment follow-ups.
• Work with Product, Operations, Ticketing, Visa and Accounts teams.
• Coordinate with hotels, DMCs, transporters and other suppliers.
• Promote family, honeymoon, group, adventure and customized holidays.
• Build repeat and referral business.
• Support local promotions, corporate enquiries and events in Jaipur.
• Assist the Travel Lounge Manager in achieving sales and revenue targets.
• Support and guide junior sales staff when required.
• Maintain good customer service and a professional Travel Lounge environment.

Qualification & Experience

• Graduate in any discipline.
• Travel & Tourism, Hospitality or Tourism Management qualification preferred.
• Minimum 5 years of experience in Travel & Tourism, Holiday Sales, Tour Operations or Travel Lounge operations.

Key Skills

• Good knowledge of Domestic and International destinations.
• Holiday sales and customer handling.
• Itinerary and quotation preparation.
• Strong follow-up and sales conversion skills.
• Good negotiation and communication skills.
• Working knowledge of MS Office, email, WhatsApp and Travel CRM.
• Basic team-handling skills.

Language Requirements

• Good communication skills in English and Hindi.

Preferred Candidate Profile

The candidate should be able to manage enquiries from initial consultation to booking and post-sales coordination. Knowledge of the Jaipur market and team-handling experience will be an advantage.