Assistant Training Manager

Job Summary

We are looking for an experienced and enthusiastic Assistant Training Manager from the hospitality industry to support the Learning Development function. The role will be responsible for coordinating and delivering training programs, ensuring effective onboarding of new employees, and supporting continuous learning and development across departments.

Key Responsibilities
Assist in planning, coordinating, and conducting training programs for associates across various departments.
Conduct new-joiner induction and orientation programs.
Coordinate departmental training requirements with HODs and managers.
Identify training needs and assist in preparing Training Need Analysis (TNA).
Conduct sessions on hospitality standards, guest service, grooming, communication, SOPs, and workplace behaviour.
Monitor and maintain training attendance, training calendars, records, and MIS.
Coordinate on-the-job training and departmental skill development programs.
Evaluate training effectiveness through feedback and assessments.
Support the implementation of LD initiatives, employee engagement activities, and development programs.
Assist in preparing training materials, presentations, handouts, and assessments.
Ensure training documentation and records are maintained accurately.
Work closely with HR and departmental HODs to address identified training gaps.
Support internal trainers and subject-matter experts in conducting departmental training.
Participate in audits and ensure compliance with company training standards and SOPs.

Good knowledge of hospitality operations and service standards.
Strong communication, presentation, and interpersonal skills.
Confident in conducting classroom and practical training sessions.