Assistant Training Manager

Roles and Responsibilities

• Manage training programs from planning to execution, ensuring effective delivery and impact on business objectives.
• Develop and maintain relationships with stakeholders to identify training needs and develop solutions.
• Design and deliver process training, soft skills training, product training, and team handling sessions for clients.
• Conduct training analysis to measure program effectiveness and provide recommendations for improvement.
• Collaborate with cross-functional teams to integrate training into organizational processes.

Desired Candidate Profile

• 5-10 years of experience in BPO/Call Centre industry or similar field.
• Strong understanding of TNA (Training Needs Analysis), TTT (Train the Trainer), OJT (On-the-job Training), TNI (Training Need Identification).
• Excellent communication skills with ability to handle diverse groups effectively.