Assistant Technical Architect
Allianz Worldwide Partners · Pune · onsite · Posted 29d ago
Undisclosed11–16 yrsfulltimeSourced from
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About this role
Job Summary
Responsibilities
Key Competencies
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Are you considering your next career move At Allianz, we are seeking an Architect to join our Contact Center Solutions Department. The department is responsible for implementing, supporting, and managing operational processes for Allianz Entities Corporate Contact Center platforms. Additionally, we are developing a cutting-edge Cloud-Based Platform to modernize customer call centre environments, enhance the end customer experience, and streamline reporting processes. The perfect candidate should have experience in the Add on apps skill e.g WFM, Call recording, Email/Chat Omnichannel integration with Contact Cetner environment. Detail skill requirements are mentioned below.
Responsibilities
- Required experience managing interactions across multiple channels such as call center technology and Omnichannel services (Teams, SMS, Email and Chat).
- Creates product requirements based on input from the product readiness and governance squad.
- Supports the vendor in understanding of the defined requirements.
- Verifies created system and product specifications from the vendor meet the required guidelines.
- Supports translation of business requirements into comprehensive technical system specifications.
- Maps and documents the dependencies and influences of new system requirements.
- Responsible for creating and maintaining structured system specific documentation.
- Works with the product owners and development teams to ensure that implemented functionality meets architectural and design guidelines.
- Cultivates good relationships with program stakeholders and communicates transparently.
- Supports the entire development lifecycle and reviews test cases for QA to ensure proper testing.
- Defines the ultimate vision for proof-of-concept and solution technical architecture, e.g. low level view of capabilities and requirements of underlying database, presentation, technologies etc.
- Develops application designs and blueprints and creates Business Architecture deliverables that are consistent with SOA (service-oriented architecture) principles.
- Identifies relevant logical modules and services to fulfil future solution architecture.
- Makes low level design decisions on the structure and interaction of modules and services.
- Identifies potential evolution paths to the ultimate solution vision.
- Communicates impacts of architectural decisions and issues to all stakeholders.
- Communication - Exhibits excellent communication skills, experience facilitating and supporting communication amongst stakeholders. Able to ensure information is distributed within the project.
- Analytical - Able to synthesize complex and diverse information, collect and interpret data, and design work flows and procedures.
- Problem Solving - Identifies and resolves problems in a timely manner. Gathers and analyzes information efficiently, developing alternative and innovative solutions. Works well in group problem solving situations and emotional topics.
Key Competencies
- Understanding of SaaS solution.
- Experience in Contact Center.
- Understanding of various tools like JIRA, SNOW.
- A fundamental grasp of AI tools will be an added benefit.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
email and chatLow Level DesignCustomer Experiencecontact centerbusiness architectureAsset Managementcontact center solutionsBusiness RequirementsCall CenterLarge Language Models (LLMs)Jira AtlassiancloudAI ToolsCommunication SkillsArchitectureArtificial Intelligence
About Allianz Partners
Allianz Worldwide Partners
Insurance
1.0k+
employees
2014
12 years old
Saint-Ouen
France
₹4.7L PA avg
Avg at Allianz Partners
About
Allianz has a rich, international history of serving partners and customers that spans more than a century. In the U.S., Allianz Partners and Allianz Global Assistance, our consumer-facing specialty insurance and assistance services group, have been serving the marketplace for more than 25 years, and we employ more than 1,000 people.
In 2014, Allianz formed Allianz Worldwide Partners, uniting three companies — Allianz Global Assistance (the world leader in travel insurance, assistance, and personal services), Allianz Worldwide Care (specialist expertise in international health, life, and disability), and Allianz Global Automotive (the leading strategic partner of car manufacturers).
As Allianz Worldwide Partners, these companies use their combined strengths and expertise to be the market leader in delivering the integrated insurance and service solutions our customers and clients rely on.
As a unified resource, we aim to improve the customer journey, continue as the B2B2C market leader, and boost our engagement with digital and technological advancements.
And in 2018, the company changed its name to Allianz Partners.
Industries
Insurance
Employee ratings
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Culture
3.1
Career growth
2.6
Work-life
3.5
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