Assistant Team Lead / Team Lead - Operations

• General Analytic is looking for an experienced and proactive Assistant Team Lead / Team Lead Operations to manage day-to-day U.S. retail operations and lead a team effectively.
• The role involves team handling, task allocation, workload planning, productivity and quality monitoring, SLA management, MIS reporting, process coordination, issue resolution, and timely delivery of operational activities.
• The candidate will be responsible for maintaining team performance, supporting employee development, ensuring compliance with SOPs and client requirements, and driving process efficiency.
• Experience in U.S. retail, eCommerce, inventory, catalog, POS, pricing, or back-office operations will be an advantage.
• The candidate should have strong communication, problem-solving, decision-making, and people-management skills and be comfortable working in U.S.-aligned night shifts from the office.
• 4+ years of relevant experience in Operations, Retail Operations, eCommerce Operations, or related fields.
• 1+ year of experience in a Team Lead / Assistant Team Lead / Supervisor role preferred.

Job Location : - Andheri West (Mumbai), Maharashtra / Nehru Nagar (Bhilai), Chhattisgarh