Assistant Store Manager

Role & responsibilities

• Lead the team to achieve operational and service excellence.
• Fill manpower shortages promptly.
• Handle conflict management and maintain a positive work environment.
• Maintain discipline, proper uniform, and professional behavior.
• Manage staff duty scheduling and attendance marking.
• Monitor and enforce all company policies, procedures, rules, and regulations.
• Maintain cleanliness and proper hygiene in all store areas.
• Monitor daily store processes and ensure adherence to company SOPs.
• Ensure awareness and compliance with safety measures.
• Handle customers personally when the store is crowded to ensure smooth service flow.
• Uphold quality service at all customer touchpoints.
• Lead by example in delivering exceptional customer service; coach and mentor sales staff to maintain high engagement and professionalism.
• Monitor the customer flow and sales process; intervene promptly to address bottlenecks or customer dissatisfaction.
• Ensure SOP compliance for cleanliness, product handling, billing, alterations, and returns to foster trustworthy service standards.
• Manage and resolve customer escalations effectively, ensuring resolution aligns with company policies and customer satisfaction goals.
• Organize and oversee regular customer service training sessions for staff; incorporate feedback for improvement.
• Maintain daily oversight of walk-in and conversion data; analyze trends to implement service or process enhancements.
• Ensure all customer documentation and security deposits are handled accurately and transparently to build customer trust.
• Conduct regular audits of trial rooms, product displays, and cleanliness standards; implement corrective actions as needed to provide customers with a consistently clean and well-maintained environment.
• Manage inventory accurately and prevent stock loss.
• Oversee stock handling, rental, return, and maintenance of attires and jewellery.
• Track delays in returns and ensure products are quickly made available for the next customer.
• Coordinate with warehouse and purchase departments for replenishment and stock transfers.
• Reduce stock damages through proper training and monitoring of material handling practices.
• Do weekly global count and ensure system stocks match actual store stock.
• Work closely with QC staff to ensure product quality and hygiene before display or re-rental.
• Ensure attractive and effective visual merchandising in line with company standards.
• Maintain display quality to enhance customer experience.
• Handle escalated customer queries and resolve them effectively.
• Maintain all necessary records and documents accurately.
• Ensure timely submission of reports to the Cluster Manager and HRD.
• Responsible for ensuring the timely renewal and maintenance of all store related documents (Labour registration, License etc.)
• Responsible to monetary handling and financial processes as well as any losses incurred.
• Uphold professional behaviour and confidentiality at all times.
• Responsible to complete all handover processes before last working day
• Maintain harmonious interpersonal relationships within the team.