Assistant Store Manager

Summary of Key Responsibilities :

Responsibilities and essential job functions include but are not limited to the following:

• Completes store operational requirements by scheduling and assigning partners, following up on work results.
• Identifies current and future customer requirements by establishing rapport with customers and other partners who are in a position to understand service requirements.
• Maintains and models a calm demeanour during periods of high volume or unusual events. Continues to keep store operating to standard and sets a positive example for the shift team
• Exhibits a willingness and desire to share coffee knowledge and stories with others
• Displays a customer first attitude by training and holding partners accountable for delivering legendary customer service.
• Solicits feedback from the customers.
• Supervisory Responsibilities:
• Interviewing & training partners, planning, assigning, and directing work
• Regular interaction/ review with the team
• Encourage team to take independent decisions.
• Conduct goal setting.
• Developing strategic and operational plans for the work group, managing execution, and measuring results
• Review performance to achieve organizational goals.
• Gather & evaluate employees performance.
• Appraising performance
• Addressing complaints and resolving problems.
• Coaching, counselling, and disciplining
• Ensures partners adhere to legal and operational compliance requirements.
• Drives coffee conversations within the team and creates a culture of coffee appreciation.
• Achieves financial objectives based on the annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Manage store revenue, including cash handling, deposit reconciliation and delivery of deposits to bank.
• Ensures availability of merchandise and services by approving contracts, maintaining inventories
• Maintains the stability and reputation of the store by complying with legal requirements.
• Analyses sales figures and forecasting future sales volumes to maximise profits.
• Manages and motivates the team to increase sales and ensure efficiency.
• Manages stock levels and making key decisions about stock control.
• Ensures standards for quality, customer service and health and safety are met.
• Makes timely yet thoughtful decisions even when information is incomplete; considers multiple options/alternatives before committing to a course of action.
• Maintains awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.
• Conducts regular store meetings.
• Accountable to improve and increase store performance for the growth of the organisation.

Competencies -

• Living Our Misson And Values
• Helping Others Succeed
• Achieving Results
• Winning With Integrity

Required Experience & Education

• Minimum 12th pass (ideally, IHM student or hotel management graduate)
• Latte Art expert
• Has in-depth knowledge of Coffee.

Benefits:

• Flexible schedule
• Health insurance
• Life insurance
• Provident Fund

Work Location: In person