Assistant Store Manager

Job Summary

Role - Assistant Store Manager. Purpose & Impact on Organization: Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and effectively use all available store resources to meet or exceed them. Identify sales and KPI improvement opportunities and communicate suggestions to store management to address them and drive commercial success. Be a role model for customer service and meeting or exceeding customers' expectations. Share your customer service experience and train selected team members to fine tune their service skills. Be a resource for Retail Professionals in dealing with complex customer service situations. Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values. Use advanced Category expertise to successfully meet the specific needs of even the most demanding customers. Guide and train selected team members on basic Foundational and Seasonal Brand and product knowledge, especially in your assigned Categories (if applicable). Adhere to all established policies and procedures. Execute and maintain established Visual Merchandising and In-Store Communication standards. Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store's entire product offer is represented on the sales floor. Complete cash register transactions quickly and accurately. Minimize loss in both, the stockroom and the sales floor. Perform all store operations in a safe, effective and efficient manner. Collaborate productively and respectfully with team members. Make yourself available to support other team members when needed. Complete all applicable training programs and effectively apply the learning on the job. Seek coaching and learning opportunities to continually improve your performance.

Responsibilities

• Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and effectively use all available store resources to meet or exceed them
• Identify sales and KPI improvement opportunities and communicate suggestions to store management to address them and drive commercial success
• Be a role model for customer service and meeting or exceeding customers' expectations
• Share your customer service experience and train selected team members to fine tune their service skills
• Be a resource for Retail Professionals in dealing with complex customer service situations
• Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
• Use advanced Category expertise to successfully meet the specific needs of even the most demanding customers
• Guide and train selected team members on basic Foundational and Seasonal Brand and product knowledge, especially in your assigned Categories (if applicable)
• Adhere to all established policies and procedures
• Execute and maintain established Visual Merchandising and In-Store Communication standards
• Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store's entire product offer is represented on the sales floor
• Complete cash register transactions quickly and accurately
• Minimize loss in both, the stockroom and the sales floor
• Perform all store operations in a safe, effective and efficient manner
• Collaborate productively and respectfully with team members
• Make yourself available to support other team members when needed
• Complete all applicable training programs and effectively apply the learning on the job
• Seek coaching and learning opportunities to continually improve your performance

Key Relationships

• Customers
• Peers and Supervisor

Skills

• Advanced Retail Professional Competencies
• advanced selling experience
• Brand and product knowledge
• Visual Merchandising
• In-Store Communication
• Customer Service
• Coaching
• Training
• Numeracy

Qualifications

• High school education is a must
• Minimum 6 months' work experience in a sports/fashion customer-focused and commercial-focused retail environment with advanced selling experience and solid product, retail and industry understanding
• Basic numeracy and literacy and advanced verbal communication skills

Experience Level

Mid Level

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