Assistant Store Manager

Store Lead Tata Starbucks

Job Purpose
The Store Lead is responsible for leading the store team and ensuring an exceptional Starbucks Experience for customers and partners. The role manages store operations, people, customer service, financial performance, inventory, safety, staffing, and partner development while living the values of Tata Starbucks.

Key Responsibilities

1. Leadership & Store Operations

• Lead, motivate and engage the store team to achieve business and operational goals.
• Ensure smooth day-to-day store operations and adherence to Tata Starbucks standards.
• Plan, delegate and monitor responsibilities to ensure operational excellence.
• Maintain a customer-first approach and deliver legendary customer service.
• Lead the team effectively during high-volume periods and unexpected situations.

2. Business & Financial Management

• Monitor store sales, expenses, profitability and financial performance.
• Analyze sales reports, forecasts and business trends to identify opportunities and gaps.
• Manage cash handling, deposits, inventory and stock availability.
• Drive corrective actions to achieve annual business and financial targets.
• Monitor local market and competitor trends to improve store performance.

3. People Development & Team Building

• Recruit, onboard, train, coach and develop store partners.
• Set performance goals and conduct regular performance reviews.
• Provide continuous feedback, recognition and development opportunities.
• Build an inclusive, positive and high-performing team environment.
• Address partner concerns, resolve conflicts and manage performance effectively.
• Conduct regular store meetings and team engagement activities.

4. Customer Experience

• Ensure consistently high standards of customer service and product quality.
• Understand customer needs and proactively address feedback and complaints.
• Build strong relationships with customers and the local community.
• Create a culture of coffee appreciation and share Starbucks coffee knowledge with partners and customers.

5. Compliance, Safety & Standards

• Ensure compliance with company policies, legal requirements, health & safety standards.
• Maintain food safety, store safety and security standards.
• Ensure partners follow operational procedures and service standards.

Preferred Candidate Profile

• 3+ years of progressive experience in retail, QSR, F&B, hospitality or restaurant operations.
• Minimum 1 year of experience in team supervision and financial/operational reporting.
• Strong leadership, communication and interpersonal skills.
• Ability to manage a fast-paced, customer-facing environment.
• Strong planning, organization, problem-solving and decision-making skills.
• Experience in coaching, mentoring and developing teams.
• Customer-focused with a strong business and commercial orientation.

Core Competencies

• Living Our Mission & Values
• Helping Others Succeed
• Achieving Results
• Winning with Integrity