Assistant Store Manager

Roles & Responsibilities

Roles & Responsibilities

Customer Experience & Sales Conversion
Welcome and guide walk-in customers, explaining the Livspace design journey.
Qualify leads using defined scripts and assign them to the appropriate interior designers.
Capture customer feedback and resolve issues promptly.
Store Operations & Presentation
Ensure the Experience Centre is clean, well-maintained, and visitor-ready at all times.
Regularly update and maintain the Day-In-Life-Of (DILO) tracker and other operational reports.
Manage the swatch library and sample inventory.
Ensure adherence to all store SOPs and checklists in coordination with stylists.
Visual Merchandising (VM)
Maintain and refresh store visual displays as per VM guidelines.
Ensure all display units reflect current trends in home interiors.
Team Coordination
Work closely with designers, stylists, and the central team for smooth daily operations.
Ensure designers are allocated efficiently and are supported during client interactions.
Footfall & Data Management
Track daily walk-ins, visitor data, and lead qualification metrics.
Monitor and report data for store performance, sample usage, and liquidation processes.
Marketing & Events
Drive local marketing initiatives to increase walk-ins and awareness.
Support in planning and executing in-store events and campaigns.
Market Awareness
Stay updated with competitor activity, home interior trends, and customer preferences.