Assistant Store Manager

Job Summary

This job contributes to Starbucks success by leading a team of store partners to create and maintain the Starbucks Experience for our customers and partners. The store lead is required to regularly and customarily exercise discretion in managing the overall operation of the store. In particular, a majority of time is spent supervising and directing the workforce, making staffing decisions (i.e., hiring, training, evaluating, disciplining, discharging, staffing and scheduling), ensuring customer satisfaction and product quality, managing the stores financial performance, and managing safety and security within the store. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.

Responsibilities

• Leadership - Setting the goals for the work group, developing organizational capability, and modeling how we work together
• Manages with integrity, honesty and knowledge that promote the culture, values and mission of Tata Starbucks
• Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.
• Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations
• Displays a customer comes first attitude by training and holding partners accountable for delivering legendary customer service
• Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set a positive example for the store team
• Planning and Execution - Developing strategic and operational plans for the work group, managing execution and measuring results
• Utilizes existing tools to identify and prioritize communications and regularly uses discretion to filter communications to the store team; communicates clearly, concisely and accurately in order to ensure effective store operations
• Monitors and manages store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements
• Completes store operational requirements by scheduling and assigning partners, following up on work results
• Business Requirements - Providing functional expertise and executing functional responsibilities
• Uses all operational tools to plan for and achieve operational excellence in the store; tools include Automated Labour Scheduling, Monthly Status Report, Quarterly Business Review, cash management and inventory management
• Utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance
• Analyses sales figures and forecasting future sales volumes to maximise profits
• Uses discretion in accessing external resources to support store operations and to execute district and regional initiatives; resources include Partner Resources, Marketing, Partner Asset Protection, Food Beverage / Product Marketing Coffee
• Maintains awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
• Identifies current and future customer requirements by establishing rapport with customers and other partners who are in a position to understand service requirements
• Solicits customer feedback and proactively researches local markets to understand customer and community needs
• Achieves financial objectives based on the annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
• Manage store revenue, including cash handling, deposit reconciliation and delivery of deposits to bank
• Ensures availability of merchandise and services by approving contracts, maintaining inventories
• Manages stock levels and making key decisions about stock control
• Ensures standards for quality, customer service and health and safety are met

Partner Development Team Building

• Providing partners with coaching, feedback and developmental opportunities and building effective teams
• Actively manages store partners by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve partner performance
• manages ongoing partner performance using performance management tools to support organizational objectives
• Develops and maintains positive relationships with partners by understanding andaddressing individual motivation, cultural nuances, needs and concerns to challenge/motivate/inspire team members to achieve business results
• Demonstrate management principles practices to create maintain a successful team environment where partners feel values respected
• Ensures partners and team members adhere to legal and operational compliance requirements
• Recognizes and reinforces individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative, and effective methods of recognition
• Exhibits a willingness and desire to share coffee knowledge, drive coffee conversation through stories with others and creates a culture of coffee appreciation
• Interviewing training partners, planning, assigning and directing work
• Conduct goal setting, appraising and review performance to achieve organisations goals
• Addressing complaints resolving problems conduct regular store meetings

Summary of Experience

• Progressive responsibility in a retail or restaurant environment - 3 years
• Experience in analyzing financial reports and supervision- 1 year

Required Knowledge, Skills and Abilities

• Strong operational skills to operate in a customer-service environment manage multiple situations simultaneously
• Ability to manage in a fast-paced environment with interpersonal skills including effective communication
• Ability to manage resources to ensure that established service levels are achieved at all times
• Knowledge of customer service techniques and supervisory practices and procedures
• Strong organization, planning prioritizing workload, problem solving team building skills with leadership skills to coach mentor others

Competencies

• Living our Mission values
• Helping others succeed
• Achieving results
• Winning with integrity

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.