Assistant Store Manager

Position: Assistant - Store Manager

Location: Mumbai, Hyderabad, Chennai

This role will be responsible for engaging with our customers to provide an exceptional experience in-store.

ABOUT THE ROLE:

• Manage all facets of store operations covering engagement with production teams, logistics partners, training teams, and management to ensure the delivery of a delightful customer experience for each visit.
• Ensure all company policies and procedures are implemented and administered in-store for the entire team.
• Team resource power planning: Weekly roster and managing leave requests from team members.
• Support in tracking store KPIs such as sales targets, alterations and remakes, and social media feedback reviews from customers.
• Creation and updating the system with orders, and customer details, and communicating with the production team on order fulfilment.
• Provide customer care to customers by email and phone as and when required.
• Liaise with our in-store master tailors to take measurements and fix individual customer issues.
• Daily Cash & Bank transactions including the responsibility of ensuring the accuracy of petty cash.
• Visual merchandising and store display.
• Assist in daily briefings and contribute to weekly reports to review sales figures and help take proactive measures to ensure store targets are met.

ABOUT YOU:

• 5 to 6 years experience in customer service in the hospitality sector. Any experience in retail is a bonus
• Bachelor's degree with Exceptional communication skills, both written and verbal
• Proficient in MS Office Excel, Word, and email.
• Customer service-oriented with a natural desire to care for the needs of others
• A deep desire to put drive & effort into your work
• Knowledge and passion for men's fashion and style trends, men's tailoring, pattern design, garment alterations, and seasonal fabrics