MADURAI · FULLTIME
Assistant Service Manager
Atom Technologies
Madurai · onsite · Posted 4d ago
Sourced from
₹4.5L - ₹6.0L PA2–7 yrsfulltimeMadurai
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Section · 01
About this role
- Stay close to the ground
- Visit ASPs, dealers, distributors and Pareto outlets every month
- Check service quality, stock position and partner issues first-hand, and bring them back as actions
- Keep stock available across 250+ service centres
- Monitor DOI and flag stock-outs and excess stock at service centres
- Coord
- Turn Salesforce data into reports leadership acts on
- Build and maintain Excel dashboards on TAT, closures, backlog and partner performance
- Keep the zone's service calls moving within TAT
- Track daily TAT and pending calls across ~5,000 monthly service calls, and flag breaches early
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Section · 02
Skills
customer satisfactionSpares ManagementAmcAfter Sales ServiceCustomer ComplaintsCustomer Satisfaction IndexcsiField ServiceTechnical ServicesSpare PartsService OperationsComplaint HandlingServicing
Section · Company
About Atom Technologies
Atom Technologies
FinTech
750
employees
2006
20 years old
Mumbai, Maharashtra
India
₹4.5L PA avg
Avg at Atom Technologies
₹4.5L – ₹6L PA
This role
About
Online payment gateway and other payment solutions
Industries
FinTechFinancial Services
Employee ratings
10 reviews
3.4/ 5
Culture
3.6
Career growth
3.5
Work-life
3.8
Employees rate it well for
Skill Development35Overall Company34
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