Assistant Service Manager

Role Overview

The Assistant Manager will play a key role in supporting departmental operations within the 2-wheeler automobile industry. The role involves driving performance in line with business objectives, ensuring process efficiency, enhancing customer satisfaction, and managing a team for smooth execution of daily functions.

Service & Operations

Supervise service operations to ensure quality and timely delivery.

Monitor customer feedback and implement service improvement measures.

Manage spare parts availability, inventory, and vendor coordination.

Train and guide service staff for technical excellence and customer handling.

Ensure compliance with safety and environmental standards.

Lead, motivate, and mentor a team of Technicians & Service Advisors.

Allocate tasks and monitor performance.

Skills & Competencies

Strong knowledge of the 2-wheeler automobile industry, products, and trends.

Excellent communication, negotiation, and presentation skills.

Analytical and problem-solving mindset.

Proficiency in MS Office and data analysis.

Customer-centric approach with a focus on quality and efficiency.

Qualifications & Experience

Bachelors Degree

3–5 years of relevant experience in the 2-wheeler automobile industry.

Proven track record in [service/operations].Role & responsibilities

Preferred candidate profile

Perks and benefits