Assistant Service Manager / Service Manager - CNC / VMC

Key Responsibilities:

• Manage day-to-day service operations for CNC/VMC machines.
• Plan and supervise installation, commissioning, maintenance, and breakdown activities.
• Lead, guide, and monitor service engineers and technicians.
• Handle critical technical issues and provide support for complex machine breakdowns.
• Coordinate with customers to understand and resolve service complaints.
• Monitor service response time, machine downtime, repeat complaints, and customer satisfaction.
• Troubleshoot CNC controllers, PLCs, servo drives, spindle systems, and related electrical/mechanical systems.
• Plan preventive maintenance schedules and ensure timely execution.
• Coordinate with spare-parts, production, engineering, sales, and technical teams.
• Manage spare-parts requirements and ensure availability of critical components.
• Review service reports, breakdown records, warranty claims, and maintenance documentation.
• Support AMC/CMC renewals and other after-sales service business opportunities.
• Conduct root-cause analysis for recurring machine issues and implement corrective actions.
• Provide technical training and guidance to service engineers and customer maintenance teams.
• Prepare service MIS and performance reports for management.
• Ensure compliance with safety, quality, and service procedures.