Assistant Sales Manager

Job Description (JD)
Job Title: Asst. Sales Manager Freight Forwarding
Key Responsibilities:

• Generate new business from importers, exporters, manufacturers, traders, and e-commerce companies.
• Develop and maintain relationships with existing customers.
• Achieve monthly, quarterly, and annual sales and revenue targets.
• Promote freight forwarding services such as:
• Air freight
• Sea freight (FCL/LCL)
• Road transportation
• Customs clearance
• Warehousing
• Door-to-door logistics

• Prepare quotations and negotiate freight rates, credit terms, and commercial conditions with customers.
• Coordinate with the operations, pricing, documentation, and customer service teams to ensure smooth shipment execution.
• Visit customers regularly and understand their logistics requirements.
• Identify potential customers through market research, references, cold calling, networking, and industry contacts.
• Maintain a sales pipeline and provide regular reports on leads, opportunities, conversions, revenue, and target achievement.
• Monitor competitors, market rates, and changing customer requirements.
• Handle customer complaints and work with internal teams to resolve issues.
• Develop long-term customer relationships and increase business through cross-selling and upselling.
• Follow up on outstanding payments in coordination with the finance team.

Skills usually required

• Experience in freight forwarding / logistics / shipping / supply chain sales.
• Good knowledge of Air & Sea freight, FCL/LCL, import/export, and basic customs processes.
• Strong communication, negotiation, and presentation skills.
• Good customer relationship management.
• Ability to generate leads and close business.
• Target-oriented and comfortable with field sales.
• Knowledge of CRM/ERP and MS Excel.
• Good understanding of international trade and shipping terminology.