Assistant Sales Manager - Rooms
IHG · Delhi · onsite · Posted today
Undisclosed8–12 yrsfulltimeSourced from
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About this role
Job Summary
Duties and responsibilities
Ficial returns
People
Guest experience
Responsible business
Core service skills
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Responsible for the efficient operation of the hotel property and all its equipment, ancillary maintece and repair services and protection of the Owner's asset. Structural aspects of the hotel as well as the maintece of grounds and external facilities all fall within the span of responsibility.
Manage the engineering/maintece operations of the hotel to ensure safety and comfort of hotel guests and colleagues. Follow brand standards and/or local regulatory requirements. Perform preventive and regular maintece and repairs to all areas of the hotel. Responsible for maintaining a clean and organised maintece shop and for the security of hotel inventory and assets such as tools, supplies, furniture, fixtures, and equipment.
Duties and responsibilities
Ficial returns
- Achieve budgeted revenues and personal/team sales goals and maximise profitability. Participate in the preparation of the annual departmental operating budget, the hotel marketing plan and business plan, and ficial plans.
- Create and implement sales plans that drive measurable incremental occupancy, increase average rates, increase volume, food and beverage and banquet sales.
- Review monthly reports and sales forecasts to analyse current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan.
- Create and develop special events and sales blitzes to showcase the hotel to potential clients. Attend trade shows and major market events locally and nationally to promote new business and increase sales and marketing opportunities for the hotel.
People
- Direct day-to-day sales activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance, and recognise good performance.
- Educate, train and motivate sales and marketing teams to achieve hotel revenue goals. Ensure staff has the information, market data, tools and equipment to successfully carry out job duties.
- Develop and maintain relationships with key clients and outside contacts (example: guests, airliners, wholesalers, travel agencies, ad agencies, local community groups) in order to produce group and/or convention business, to include room sales, food and beverage sales, and catering/banquet services.
Guest experience
- Provide guests with information (example: loyalty programmes, area attractions, restaurants, facility information) to enhance guest experience.
- Schedule conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients.
- Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIPs, large groups, and other key guests.
- Lead marketing efforts to upsell guests on hotel services, offerings, and amenities.
Responsible business
- Identify operational problems that reduce the effectiveness of marketing activities and overall hotel sales performance and work with appropriate department on solutions.
- Develop awareness and reputation of the hotel and the brand in the local community, may serve as the hotel representative for media related inquiries.
- Work closely with key business leaders, officials, and representatives of local community groups within the city to ensure constant high profile exposure for the hotel.
- Effectively communicate and market aspects of the hotel that are sustainable or green and use information to gain new business opportunities.
- Work with advertising agencies, consulting firms, and vendors to maximise advertising investments and ensure ads represent brand identity.
Core service skills
- True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
- True Confidence : having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
- True Listening : focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
- True Responsiveness : is about providing guests with what they need, and doing so in a timely and caring manner
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
forecastscateringmarket datafood and beverageBanquet SalesHotel SalesfixturesbanquetMonthly ReportsHospitalityHotel MarketingMaintenance and repairguest experienceadvertisingBrand Identitymaintenancemarketing
About IHG
IHG
Hospitality
3.3k+
employees
2003
23 years old
Gurgaon/Gurugram, Haryana
India
₹7.6L PA avg
Avg at IHG
About
IHG Hotels & Resorts is a global hospitality company.
Industries
HospitalityTravel & Tourism / Hospitality
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