Assistant Retail Store Manager

Responsible for end-to-end store operations with a strong focus on customer experience, sales execution, and operational discipline. The role requires comfort around pets, hands-on involvement on the floor, and ownership of inventory, spa coordination, and local deliveries.

Key Responsibilities

1. Customer Experience & Sales

• Deliver high-quality in-store experience; engage pet parents with relevant product guidance
• Drive conversion, upselling, and cross-selling across food, treats, grooming, and accessories
• Handle customer queries, complaints, and service recovery independently
• Build repeat customer relationships and support retention initiatives

2. Store Operations

• Ensure daily store readiness: opening/closing checks, VM standards, hygiene, and product display
• Monitor billing accuracy, cash handling, and basic reporting
• Support execution of campaigns, in-store events, and promotions

3. Inventory Management

• Manage stock levels, replenishment planning, and ordering from central warehouse/vendors
• Conduct regular audits and ensure minimal shrinkage/expiry losses
• Track fast-moving SKUs and ensure availability of key products

4. Spa Coordination

• Manage grooming/spa appointment bookings and schedules
• Coordinate with groomers for smooth service delivery
• Ensure hygiene, safety, and customer satisfaction for all spa services

5. Home Delivery & Local Operations

• Coordinate and track local deliveries from store
• Ensure timely dispatch, order accuracy, and customer communication
• Handle basic logistics coordination with delivery personnel

6. Team Support

• Assist Store Manager in staff supervision and shift planning
• Train team members on customer handling and product knowledge
• Maintain discipline and ensure adherence to SOPs

Candidate Profile

• 2–4 years of experience in retail/store operations (pet industry preferred but not mandatory)
• Strong customer service orientation and communication skills
• Comfortable handling and interacting with pets
• Basic understanding of inventory management and retail metrics
• Ability to multitask across sales, operations, and coordination roles

Location: Nehrunagar, Motera, Bopal

• Type: Full-time, on-site