Assistant Restaurant Manager

Here is a professional Job Description for an Assistant Restaurant Manager WOW! momo, suitable for recruitment portals, LinkedIn, and internal hiring.

JOB DESCRIPTION

Assistant Restaurant Manager WOW! momo

Department: Operations
Designation: Assistant Restaurant Manager (ARM)
Industry: Quick Service Restaurant (QSR) / Food & Beverage
Reports To: Restaurant Manager / Area Operations Manager
Employment Type: Full-Time
Work Location: As per business requirement

About WOW! momo

WOW! momo is one of India’s leading homegrown QSR brands, known for its innovative food offerings, customer-centric approach, and fast-growing restaurant network. We are looking for energetic, customer-focused, and result-oriented professionals to join our restaurant operations team.

Job Purpose

To support the Restaurant Manager in managing day-to-day restaurant operations, ensuring excellent customer experience, maintaining food quality and safety standards, driving sales and profitability, and developing a motivated team that consistently delivers WOW! service.

Key Responsibilities

1. Restaurant Operations

• Manage daily restaurant operations and ensure smooth functioning across all shifts.
• Ensure adherence to Standard Operating Procedures (SOPs), operational checklists, and company policies.
• Monitor opening and closing activities, equipment functionality, cleanliness, and overall restaurant readiness.
• Ensure timely order preparation, accurate billing, and efficient order delivery.

2. Sales & Business Performance

• Drive daily sales and achieve assigned sales targets.
• Monitor key performance indicators such as average order value, customer footfall, order accuracy, and sales growth.
• Identify opportunities to improve upselling, cross-selling, and customer conversions.
• Support cost control initiatives and improve restaurant profitability.

3. People Management & Development

• Lead, coach, and motivate Team Members and Shift Managers.
• Ensure adequate manpower availability and effective shift scheduling.
• Drive employee engagement, attendance, discipline, and retention.
• Train team members on product knowledge, customer service, food preparation, and operational standards.
• Identify high-potential employees and support their career growth through on-the-job training and development.

4. Customer Experience

• Ensure exceptional customer service and a positive dining experience.
• Handle customer complaints and resolve service issues promptly.
• Maintain service speed, product consistency, and order accuracy.
• Build customer loyalty through friendly, efficient, and professional service.

5. Food Safety & Quality

• Ensure compliance with food safety, hygiene, sanitation, and food handling standards.
• Monitor product quality, portion control, freshness, and adherence to recipes.
• Ensure proper storage, stock rotation, and expiry-date monitoring.
• Maintain a clean, safe, and hygienic restaurant environment.

6. Inventory & Cost Management

• Monitor inventory levels and ensure timely stock replenishment.
• Minimize food wastage, pilferage, and operational losses.
• Conduct stock counts and support inventory reconciliation.
• Monitor consumption, food cost, packaging cost, and other controllable expenses.

7. Cash Management & Compliance

• Ensure accurate cash handling, billing, POS operations, and end-of-day reconciliation.
• Maintain operational records, registers, and reports as required.
• Follow company policies and applicable statutory requirements.
• Ensure proper handling of cash, inventory, and other company assets.

Eligibility Criteria

• Education: Graduate preferred; candidates with relevant qualifications and QSR experience may also be considered.
• Experience: 2–4 years of experience in restaurant operations, preferably in QSR, food service, or retail operations.
• Prior experience in team handling, shift management, customer service, and sales performance is preferred.

Required Skills & Competencies

• Strong leadership and team management skills.
• Customer-first attitude and problem-solving ability.
• Sales orientation and business acumen.
• Good communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Knowledge of inventory management, cash handling, and food safety.
• Willingness to work in rotational shifts, weekends, and holidays as per business requirements.

Key Performance Indicators (KPIs)

• Achievement of restaurant sales targets.
• Customer satisfaction and complaint resolution.
• Food cost, wastage, and controllable expense management.
• Employee attendance, retention, and manpower availability.
• Food safety, hygiene, and audit compliance scores.
• Order accuracy and service speed.
• Team productivity, training completion, and internal promotions.

Career Growth

At WOW! momo, high-performing Assistant Restaurant Managers can develop their leadership capabilities and progress toward Restaurant Manager and higher operations leadership roles, based on performance and business requirements.

Why Join WOW! momo?

• Opportunity to work with a growing Indian QSR brand.
• Performance-driven work culture.
• Hands-on operational and leadership development.
• Career growth opportunities within the organization.

Join WOW! momo and be part of a team that delivers great food, great service, and a WOW! customer experience every day.