Assistant Restaurant Manager

Job Description Restaurant Incharge

Company: WOW! Momo Foods Pvt. Ltd.
Designation: Restaurant Incharge
Department: Operations
Reports To: Area Manager / Restaurant Manager (if applicable)

Job Summary

The Restaurant Incharge is responsible for the overall day-to-day operations of the restaurant, ensuring exceptional guest service, food quality, hygiene, team productivity, inventory control, and achievement of sales and profitability targets. The role involves leading the restaurant team while maintaining WOW! Momo's operational standards and delivering an outstanding customer experience.

Key Responsibilities

1. Restaurant Operations

• Manage the restaurant's daily operations and ensure smooth functioning throughout the shift.
• Ensure compliance with all WOW! Momo Standard Operating Procedures (SOPs).
• Deliver excellent customer service and resolve customer complaints promptly.
• Maintain high standards of food quality, presentation, and speed of service.

2. Team Management

• Supervise, motivate, and develop Team Members and Shift Managers.
• Prepare duty rosters and ensure optimum manpower deployment.
• Conduct daily shift briefings and assign responsibilities.
• Coach team members on customer service, food safety, and operational excellence.
• Monitor attendance, punctuality, discipline, and grooming standards.

3. Sales & Business Performance

• Achieve daily, weekly, and monthly sales targets.
• Drive upselling and suggestive selling initiatives.
• Analyse sales performance and identify opportunities to improve revenue.
• Control food, labour, and operating costs to maximise profitability.

4. Inventory & Cost Control

• Ensure proper inventory management and stock rotation (FIFO/FEFO).
• Conduct daily and monthly stock counts.
• Minimise wastage and prevent pilferage.
• Monitor ordering and receiving of raw materials.

5. Food Safety & Hygiene

• Ensure compliance with FSSAI guidelines and food safety standards.
• Maintain excellent cleanliness in the kitchen, dining area, storage, and wash areas.
• Ensure all employees follow personal hygiene and food handling procedures.
• Prepare the restaurant for internal and external audits.

6. Cash & Financial Control

• Ensure accurate billing and cash handling.
• Verify daily cash reconciliation and deposits.
• Monitor discounts, voids, refunds, and promotional offers.
• Ensure compliance with cash handling policies.

7. Maintenance & Compliance

• Ensure all restaurant equipment is functioning properly.
• Coordinate maintenance activities with vendors and the support team.
• Ensure compliance with statutory requirements, safety procedures, and company policies.

8. Reporting

• Submit daily sales and operational reports.
• Maintain records related to attendance, inventory, wastage, maintenance, and customer feedback.
• Communicate operational issues and action plans to the Area Manager.

Key Performance Indicators (KPIs)

• Sales achievement
• Customer satisfaction score
• Food cost %
• Labour productivity
• Inventory variance
• Food safety audit score
• Employee retention
• Order preparation and service time
• Customer complaint resolution
• Store profitability

Qualifications

• Graduate or Diploma in Hotel Management preferred.
• Minimum Higher Secondary (12th Pass) may be considered with relevant experience.

Experience

• 2–5 years of experience in QSR, Restaurant, Caf, or Food Service operations.
• At least 1 year in a supervisory or team leadership role is preferred.

Required Skills

• Leadership and team management
• Customer service orientation
• Restaurant operations management
• Inventory and cost control
• Sales and business acumen
• Communication and interpersonal skills
• Problem-solving and decision-making
• Time management
• Basic computer skills (POS, MS Excel, reporting)

Behavioural Competencies

• Customer First mindset
• Ownership and accountability
• Integrity and honesty
• Positive attitude
• Ability to work under pressure
• Adaptability and flexibility
• Coaching and mentoring ability

Working Conditions

• Rotational shifts, weekends, and public holidays.
• Standing for extended periods.
• Fast-paced QSR environment.

Career Progression

Restaurant Incharge Restaurant Manager Area Manager Regional Operations