Assistant Relationship Manager - S2S

Job Summary

• Position Title: Assistant Relationship Manager - LOY
• Department: Proprietary Business - Direct Sales Force
• Level/ Band: 102 Officer
• Role Summary: Support the planning, implementation, and management of loyalty and engagement programs by coordinating with internal stakeholders, monitoring program performance, maintaining loyalty data and MIS, addressing partner and customer queries, and ensuring seamless execution of loyalty initiatives to enhance customer retention, engagement, and business growth.
• Reports To: Sales Manager
• Geographic Area Covered: As per mapped branch city
• Stakeholders Internal: DSF Sales Force
• Stakeholders External: Exiting Tata AIA Consumers

Responsibilities

• Sales: Achieve the set business targets on ANP and case count
• Acquire New Customer through following: Fix meetings with the prospects to conduct need analysis and explain products
• Implement and adhere to Need Based Selling Model.
• Up-sell Cross Sell the Orphan Base of Customers allocated.
• Ensuring timely issuance of policies by resolving pending etc.
• Render prompt post sales service to all allocated customers with respect to all domains
• Adhere to the customer touch-point engagement in order to service his portfolio of customers.
• Maintaining the desired persistency ratio
• Strategize and interact closely with the supervisor on delivering on Business nos.
• Work collectively with the supervisor and conduct joint sales calls whenever required
• To develop and implement short term and long-term plans to achieve sales targets
• Customer orientation reporting/ (MIS)
• Adhere to Activity management framework advised
• Follow - up on their database / leads provided through Digital Campaigns and Lead Management System (Orphan/ New Prospects).
• Update the LMS (Lead management System) on a daily basis.
• Adhering to the Training Road map.
• Providing timely reports to the Supervisor / Area manager as per the requirement.
• Ensuring compliance to internal sales process
• Should be process product champion to ensure adherence to TALIC policies and procedures.
• Participate in risk mitigation plans, contingency planning, business continuity programs by executing and reporting within defined timelines.
• Highlight and recommend process gaps, flaws and process changes.

Skills

• MS Office Suite
• Interpersonal skills
• Communication skills
• Creative thinking skills
• Supervising / Leadership skills
• Teamwork Skills
• Influencing skills
• Relationship Building skills
• Decision making skills

Qualifications

• Qualification: 12th/ Graduate
• Experience: 0.6-2 years experience; 2 years experience with similar role

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