Assistant Quality Manager

Role & responsibilities

• Manage customer communication, address concerns promptly, and provide timely updates on quality issues.
• Identify and resolve service-phase quality issues using RCA and CAPA, ensuring proper documentation and monitoring
• Review and verify laser tracking data for accuracy and compliance with specifications
• Maintain and update all levels of QHSE documents, ensuring control, tracking, and timely revision/obsolescence.
• Conduct internal QMS audits and support external audits by facilitating reviews and closing non-conformities.
• Coordinate and witness Supplier FATs and manage Customer FATs before product dispatch.
• Plan and perform supplier audits to assess quality systems and process compliance.
• Coordinate with key departments to ensure timely completion of all quality inspections and testing.
• Monitor team skill sets, identify competency gaps, and prepare the annual quality training plan.
• Regularly review submitted Kaizen ideas and track implementation status, deadlines, and responsible persons