Assistant Quality Manager

Roles and Responsibilities

• Conduct quality analysis using tools like Pareto Analysis, 7QC, TAT, RCA, Failure Analysis, Preventive Action, Corrective Action, Feedback & Why-Why Analysis.
  
• Identify areas for improvement through process inspections and implement changes to enhance overall quality standards.
  
• Collaborate with cross-functional teams to resolve issues related to transactional quality and prevent defects.
  
• Develop and maintain documentation of quality procedures and processes.
  
• Ensure compliance with regulatory requirements by conducting regular audits and monitoring.
  

Desired Candidate Profile

• 4-9 years of experience in Quality Management or a related field (BPO/Call Centre).
  
• Green Belt certification from IIT/IIM/XLRI preferred but not mandatory.
  
• Strong understanding of QC Tools such as Pareto Analysis, 7QC, TAT, RCA etc. .
  
• Experience in Process Improvement initiatives like Six Sigma Black belt projects.
  

Interested candidates can apply at [email removed]