Assistant Property Manager

ASSISTANT PROPERTY MANAGER

ROLES & RESPONSIBILITIES

1. Property Operations

• Manage day-to-day operations of the property.
• Ensure all facilities and common areas are clean, functional, and well maintained.
• Conduct regular property inspections and identify operational issues.
• Coordinate with maintenance, housekeeping, security, and other support teams.
• Ensure all operational SOPs and company standards are followed.

2. Customer Management

• Handle resident queries, complaints, and service requests promptly.
• Maintain good relationships with residents and ensure a positive living experience.
• Conduct regular resident interactions and collect feedback.
• Resolve conflicts and escalate critical issues to the concerned team.
• Support move-in, move-out, room allocation, and check-out processes.

3. Housekeeping & Hygiene

• Monitor housekeeping activities and cleaning standards.
• Ensure common areas, rooms, washrooms, kitchens, and other facilities are maintained properly.
• Conduct daily/weekly housekeeping audits.
• Monitor cleaning supplies and raise requirements on time.

4. Maintenance & Facility Management

• Track electrical, plumbing, civil, AC, lift, water, and other maintenance issues.
• Coordinate with the R&M/maintenance team and external vendors.
• Follow up until complaints are completely resolved.
• Maintain records of maintenance issues and recurring problems.

5. Security & Safety

Ensure security procedures are followed.

• Monitor CCTV, visitor management, access control, and security staff performance.
• Report and escalate incidents, accidents, or emergencies immediately.
• Ensure fire and other safety protocols are followed.

6. Vendor Management

• Coordinate with external vendors for housekeeping, maintenance, pest control, water supply, laundry, and other services.
• Monitor vendor performance and service quality.
• Verify work completion before approving services/bills.
• Follow up on pending vendor payments and service issues.

7. Team Management

• Allocate daily tasks to housekeeping, security, and support staff.
• Monitor attendance, punctuality, grooming, and productivity.
• Conduct team briefings and communicate operational updates.
• Identify staffing requirements and coordinate with HR/recruitment.

8. Inventory & Asset Management

• Maintain records of property assets, equipment, keys, and consumables.
• Conduct regular stock and asset audits.
• Monitor consumption and prevent unnecessary wastage.
• Raise purchase/indents for required materials.

Key KPIs / KRAs

• Resident satisfaction and complaint resolution TAT
• Occupancy and retention
• Property cleanliness and audit score
• Maintenance closure TAT
• Housekeeping and security performance
• Vendor performance
• Cost control and wastage reduction
• Safety and compliance