Assistant Outlet Manager

1. Guest Experience & Service Excellence

• Drive guest experience by ensuring consistent service quality across all shifts.
• Oversee handling of escalated guest complaints and ensure timely and effective resolution.
• Monitor service standards, guest feedback, and upselling performance to improve customer satisfaction and revenue.
• Ensure strict adherence to brand SOPs, service protocols, and guest engagement standards.

2. Hygiene, Safety & Regulatory Compliance

• Ensure 100% compliance with FSSAI guidelines, hygiene standards, and brand food safety protocols.
• Conduct and review hygiene, sanitation, and safety audits across the store.
• Ensure corrective actions are implemented promptly for any compliance gaps.
• Train and guide shift managers and team members on food safety, hygiene, and workplace safety practices.

3. Store Operations & Shift Oversight

• Oversee daily store operations and ensure smooth functioning.
• Provide operational guidance to shift managers and team members during peak and non-peak hours.
• Ensure product availability, equipment uptime, and operational readiness at all times.

4. Inventory, Cash Control & Reporting

• Review daily sales reports, cash reconciliation, and variance reports.
• Monitor inventory levels, stock movement, wastage, and pilferage control.
• Coordinate and support internal and external audits, stock counts, and reconciliations.
• Ensure accurate and timely submission of operational, financial, and compliance reports.

5. Team Leadership

• Lead, coach, and develop shift managers to ensure strong frontline leadership.
• Support manpower planning, shift rostering, and optimal deployment of staff.
• Conduct on-the-job training, refresher sessions, and performance reviews for shift managers.

6. Outlet Business Performance

• Support achievement of sales targets, cost control, and operational efficiency goals.