Assistant Or Deputy Medical Superintendent

Company Description Fortis Healthcare Group is a leading integrated healthcare provider in the Asia Pacific region, with a growing team of more than 20,000 employees. The group operates hospitals and healthcare facilities across Australia, Canada, Hong Kong SAR, India, Mauritius, New Zealand, Singapore, Sri Lanka, UAE, and Vietnam. Fortis Healthcare is known for its strong focus on patient-centric care, reflected in its hospital design, services, and clinical programs. Team members are encouraged to uphold a caring, compassionate approach that places patient needs and safety at the center of every decision.
Role Description The Assistant or Deputy Medical Superintendent is a full-time, on-site role based in Ludhiana. This role oversees day-to-day hospital operations, ensuring high standards of clinical care, patient safety, and regulatory compliance. The individual coordinates with medical, nursing, and administrative teams to manage staffing, clinical workflows, and resource utilization. Key responsibilities include implementing clinical protocols, monitoring quality indicators, handling escalated patient-care issues, and supporting incident and grievance management. The role also involves contributing to audit processes, supporting accreditation requirements, mentoring junior medical staff, and collaborating with leadership on continuous improvement initiatives and strategic planning.
Qualifications

• Relevant medical qualification (MBBS with postgraduate degree or diploma in Hospital Administration/Health Management or equivalent) and valid registration with the appropriate medical council.
• Experience in hospital administration, clinical operations management, or similar leadership roles within a multidisciplinary healthcare setting.
• Strong knowledge of hospital policies, clinical governance, quality assurance, patient safety standards, and healthcare regulations.
• Demonstrated skills in leadership, team coordination, conflict resolution, and stakeholder communication.
• Ability to analyze operational data, support audits, and drive quality improvement and accreditation initiatives.
• Proficiency in basic computer applications and hospital information systems; familiarity with electronic medical records is an advantage.
• Strong organizational and time-management skills, with the ability to work in a high-paced, patient-centric environment and participate in rotational/on-call duties.
• Prior experience in a tertiary-care or multi-specialty hospital and exposure to NABH/JCI or similar accreditation standards is preferred.