Assistant Operations Manager

Job Title: Operations Manager / Assistant Operations Manager Facility Management (Soft Services)

Job Description

We are looking for experienced professionals to manage soft services operations at residential/commercial properties, ensuring high service standards, efficient manpower management, safety, and client satisfaction.

Key Responsibilities:

• Manage housekeeping, pantry, pest control, and landscaping operations.
• Handle manpower hiring, staff deployment, attendance, duty rosters, and training.
• Monitor vendor performance and ensure timely service delivery.
• Conduct regular site inspections and ensure daily checklists are completed.
• Maintain staff grooming, uniform, hygiene, and professional standards.
• Ensure compliance with EHS guidelines, labour laws, and company policies.
• Maintain and update MSDS (Material Safety Data Sheets) and ensure safe chemical handling.
• Manage inventory, consumables, budgets, and operational costs.
• Handle client queries and resolve service-related issues promptly.
• Prepare daily/weekly MIS reports and maintain operational records.
• Ensure staff discipline, service quality, and continuous improvement.

Eligibility Criteria:

• Bachelors degree in Hotel Management, Business Administration, Facility Management, or a related field.
• 8–12 years of experience in Facility Management / Soft Services.
• 4–5 years of managerial experience.
• Experience in residential or commercial property operations.
• Good computer skills, including MS Excel, Word, email, and MIS reporting.
• Strong leadership, manpower management, vendor coordination, and client-handling skills.
• Knowledge of safety standards, MSDS, daily checklists, and grooming standards.