Assistant Operations Manager

EFS Facilities Services Pvt. Ltd. is looking for a dynamic and experienced Assistant Operations

Manager to support and oversee facility management operations across client sites in Whitefield,

Bangalore. The incumbent will be responsible for ensuring efficient service delivery, managing site

teams, maintaining client relationships, ensuring compliance, and supporting operational excellence

while reporting directly to the Operations Head.

Key Responsibilities

Operations Management

• Support the Operations Head in managing end-to-end facility operations.
• Ensure service delivery as per agreed Service Level Agreements (SLAs).
• Conduct regular site inspections and operational audits.
• Monitor operational performance and implement corrective actions.
• Drive continuous process improvements and operational efficiency.

Team Management

• Manage and supervise housekeeping, technical, security, and support staff.
• Ensure effective manpower planning and deployment.
• Monitor staff attendance, productivity, and discipline.
• Conduct team meetings, training sessions, and performance reviews.

Client Relationship Management

• Develop and maintain strong client relationships.
• Attend client meetings and provide operational updates.
• Ensure timely resolution of client complaints and escalations.
• Maintain high client satisfaction levels and support contract retention.

Vendor Management

• Coordinate with vendors for service delivery and maintenance activities.
• Monitor vendor performance and compliance with contracts.
• Ensure timely availability of materials, consumables, and equipment.

Compliance & Safety

• Ensure compliance with statutory requirements, labor laws, and company policies.
• Implement Health, Safety & Environment (HSE) standards across all sites.
• Conduct safety inspections, audits, and risk assessments.
• Maintain operational records and compliance documentation.

Financial & Administrative Management

• Monitor site budgets and operational expenses.
• Review and verify vendor invoices and billing.
• Identify opportunities for cost optimization without compromising service quality.
• Support monthly budgeting and cost-control activities.

Reporting & MIS

• Prepare Daily, Weekly, and Monthly MIS reports.
• Track operational KPIs and service performance metrics.
• Submit periodic reports to the Operations Head.

Qualifications

• Bachelor's Degree in Business Administration, Facility Management, Engineering, or a related

field.

• MBA/PGDM preferred.
• 4 to 8 years of experience in Facility Management, Integrated Facility Management (IFM), or

Operations Management.

Required Skills

• Facility Management Operations

• Team Leadership & People Management

• Client Relationship Management

• Vendor Management

• SLA & KPI Management

• Budget & Cost Control

• Compliance & Safety Management

• Manpower Planning

• MS Excel, Word & PowerPoint

• Strong Communication & Problem-Solving Ski