Assistant Operations Manager
TP Systems · Kolkata · onsite · Posted 64d ago
Not disclosed4–7 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
We're Hiring || Assistant Manager – Operations (Banking Collections)
- Location: Kolkata
- Position: Assistant Manager – Operations (Banking Collections)
Key Requirements:
- Minimum 4–7 years of experience in Banking Collections/BFSI Collections.
- At least 1–2 years of experience as an Assistant Manager or Team Leader handling collections operations.
- Strong knowledge of collections strategies, delinquency management, recovery processes, and team performance management.
- Excellent stakeholder management, analytical, communication, and people management skills.
- Ability to drive KPIs including Collections, Productivity, Quality, Compliance, and Customer Experience.
- Graduation is mandatory.
What You'll Do:
- Lead and mentor high-performing collections teams.
- Drive operational excellence and achieve business KPIs.
- Manage client expectations and ensure process compliance.
- Analyze performance trends and implement improvement plans.
- Foster a culture of engagement, accountability, and continuous improvement.
Sourced from foundit
Skills
Collections ProductivityBFSI collectionsCustomer ExperiencePeople managementKPIsDelinquency managementQuality ComplianceTeam Performance ManagementCollections StrategiesRecovery processesbanking collectionsStakeholder Management