KOLKATA · FULLTIME
Assistant Operations Manager
TP Conseil
Kolkata · onsite · Posted 71d ago
Sourced from
Not disclosed4–7 yrsfulltimeKolkata
About a minute. You'll make an account on the way through.
agent · working
- Read this posting0.8s
- Found the form on Foundit · 7 questions to answer1.7s
- Decided the answers for all of them2.4s
- Tailor your résumé to this role
- Waiting for you
Section · 01
About this role
We're Hiring || Assistant Manager – Operations (Banking Collections)
- Location: Kolkata
- Position: Assistant Manager – Operations (Banking Collections)
Key Requirements:
- Minimum 4–7 years of experience in Banking Collections/BFSI Collections.
- At least 1–2 years of experience as an Assistant Manager or Team Leader handling collections operations.
- Strong knowledge of collections strategies, delinquency management, recovery processes, and team performance management.
- Excellent stakeholder management, analytical, communication, and people management skills.
- Ability to drive KPIs including Collections, Productivity, Quality, Compliance, and Customer Experience.
- Graduation is mandatory.
What You'll Do:
- Lead and mentor high-performing collections teams.
- Drive operational excellence and achieve business KPIs.
- Manage client expectations and ensure process compliance.
- Analyze performance trends and implement improvement plans.
- Foster a culture of engagement, accountability, and continuous improvement.
Sourced from foundit
Section · 02
Skills
Collections ProductivityBFSI collectionsCustomer ExperienceQualityPeople managementKPIsDelinquency managementTeam Performance ManagementCollections StrategiesRecovery processesbanking collectionsStakeholder Managementcompliance