Assistant Operation Manager
Vserve Ebusiness Solutions · Coimbatore · onsite · Posted 34d ago
Undisclosed5–8 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Experience: 5-8 years of experience in operations, preferably within the BPO sector, with
strong exposure to end-to-end operational activities.
Location: Coimbatore | Work from Office
Key Responsibilities
- Manage end-to-end operational activities, including daily workflow management, resource allocation, and process execution.
- Lead and supervise teams to achieve productivity, quality, and SLA targets.
- Monitor operational performance, KPIs, TAT, and process efficiency.
- Handle client coordination, escalations, and stakeholder management.
- Prepare MIS reports and provide regular performance updates to management.
- Ensure adherence to SOPs, quality standards, and company policies.
- Identify operational gaps and implement process improvement initiatives.
- Manage workforce planning, team performance, and employee development.
- Ensure smooth execution of all operational activities from process initiation to completion.
Required Skills
- Strong knowledge of end-to-end operations and team management.
- Experience in process management, client handling, MIS reporting, and KPI monitoring.
- Excellent communication, analytical, and problem-solving skills.
- Proficiency in MS Excel and operational reporting tools.
RequirementsBPO Operations, End-to-End Operations, Team Management, Process Management, KPI, SLA, MIS Reporting, Client Handling
"
- Strong knowledge of end-to-end operations and team management.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Reporting toolsProcess Improvementteam managementResource AllocationStakeholder Managementoperationsbpoanalyticalworkforce planningProcess Management
About Vserve Ebusiness Solutions
Vserve Ebusiness Solutions
IT Services & Consulting
310
employees
2004
22 years old
Coimbatore, Tamil Nadu
India
₹3.4L PA avg
Avg at Vserve Ebusiness Solutions
About
Vserve Ebusiness Solutions deals with eCommerce solutions, catalogue management, and data analytics.
Industries
IT Services & Consulting
Employee ratings
10 reviews
4.1/ 5
Culture
5.0
Career growth
5.0
Work-life
5.0
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