Assistant Medical Superintendent

Job Objective

To support the Medical Superintendent in ensuring smooth clinical and hospital operations, effective patient care, timely discharge processes, coordination between clinical and non-clinical departments, patient satisfaction, quality compliance and adherence to hospital policies and protocols.

Job Responsibilities

Discharge Management

• Monitor the complete IPD discharge process from initiation of discharge advice to final patient exit.
• Ensure timely preparation and completion of discharge summaries by treating consultants/clinical teams.
• Coordinate with Nursing, Pharmacy, Billing, TPA/Insurance, Medical Records and other concerned departments for smooth discharge.
• Monitor discharge TAT and identify bottlenecks causing delays.
• Ensure discharge prescriptions, investigation reports, follow-up advice and patient instructions are completed before discharge.
• Coordinate for timely clearance of pending clinical, billing, pharmacy and documentation requirements.
• Review and resolve escalated discharge-related issues raised by patients and attendants.
• Monitor planned and unplanned discharge processes and ensure adherence to hospital SOPs.
• Track delayed discharges and prepare MIS for review by hospital management.

Medical Administration

• Support implementation of hospital policies, SOPs and clinical protocols.
• Coordinate medical staff rosters, duty schedules and manpower requirements.
• Monitor availability and deployment of medical staff as per operational requirements.
• Facilitate coordination between consultants, RMOs, nursing and clinical departments.

Patient Experience & Grievance Management

• Address escalated patient and attendant concerns related to clinical services and hospital processes.
• Ensure timely resolution of patient complaints and coordinate with concerned departments.
• Maintain effective communication with patients, attendants and clinical teams.

Quality & Patient Safety

• Ensure compliance with patient safety practices, clinical protocols and quality standards.
• Participate in clinical audits, quality improvement initiatives and corrective/preventive actions.
• Support NABH and other accreditation requirements.
• Monitor incident reporting and ensure appropriate follow-up and closure.

Emergency & Critical Situations

• Coordinate with clinical teams during medical emergencies and critical situations.
• Ensure appropriate escalation and communication during emergencies.
• Support emergency preparedness and disaster management activities.

MIS & Performance Monitoring

• Review clinical and operational MIS, including admission, discharge, discharge TAT, bed occupancy and patient-related KPIs.
• Identify process gaps and coordinate corrective actions.
• Prepare periodic reports and updates for the Medical Superintendent / Hospital Management.

Qualification & Experience

• MBBS/ BDS from a recognized institution.
• MBA/MHA/PG Diploma in Hospital Administration will be preferred.
• 310 years of relevant experience in hospital/medical administration, preferably in a multispecialty hospital.

Experience in IPD operations, discharge management, clinical coordination and NABH/quality processes will be preferred.