Assistant Manager

Role Overview

The Assistant Manager - Facilities will support the efficient management of day-to-day facility operations, ensuring seamless service delivery, operational excellence, compliance, and a superior workplace experience. The role requires close coordination with the Facilities Manager, vendors, and client stakeholders to maintain high service standards and operational efficiency.

Position Details

Title: Assistant Manager - Facilities

Business Unit: Integrated Facilities Management (IFM)

Reporting To: Facilities Manager

Direct Reports: On-site Vendor Team

Location: Bengaluru, KA (On-site)

Shifts: Rotational (245 Operations)

Scheduled Weekly Hours: 48 Hours

Key Responsibilities

Facility Operations

• Manage and monitor housekeeping operations, pest control services, mailroom activities, stationery and office supplies management, and indoor plant maintenance to ensure a safe, clean, organized, and productive work environment.
• Oversee day-to-day facility administration and workplace operations, including maintenance of stock records, inventory management, preparation of operational reports, and coordination of essential support services.
• Ensure service providers meet agreed service levels, maintain adequate inventory of consumables, and proactively address operational requirements to support seamless day-to-day business operations.
• Conduct regular inspections, track service performance, and implement continuous improvement initiatives to enhance workplace experience and operational efficiency

• Support the Facilities Manager in managing facility services, administrative functions, and client requirements.
• Develop, implement, and continuously improve operational procedures and performance measures to enhance service efficiency and reliability.
• Ensure adequate availability of consumables, materials, and essential services to support uninterrupted facility operations.
• Monitor inventory levels and proactively escalate replenishment requirements to prevent stock shortages.
• Manage petty cash requirements in accordance with organizational guidelines and operational needs.
• Process vendor invoices in compliance with the clients finance procedures.
• Verify statutory and compliance requirements for all vendor invoices before submission.
• Conduct routine inspections of facility services to ensure adherence to agreed service levels and performance standards.
• Demonstrate ownership and accountability in driving operational excellence and achieving performance targets.

Reporting Documentation

• Contribute to the preparation of Weekly Facilities Management trackers
• Assist in developing Monthly Management Reports and other client-specific reports.
• Maintain accurate operational records and ensure timely submission of reports.

Health, Safety Compliance

• Participate actively in emergency preparedness, evacuation procedures, crisis management, and business continuity initiatives.
• Monitor Health, Safety, and Environmental (HSE) compliance across the facility.
• Support health and safety audits, inspections, and review processes to ensure a safe workplace environment.
• Ensure vendor compliance with statutory, contractual, and safety requirements.

Performance Objectives

Success in this role will be measured through:

• Compliance with the Service Level Agreement (SLA) established between JLL and client.
• Achievement of agreed customer satisfaction targets.
• Delivery of cost-saving initiatives and operational efficiencies aligned with client objectives.
• Successful implementation of JLL and client strategic initiatives and improvement programs.
• Consistent achievement of service delivery goals established by management.
• Effective management of vendors, resources, and facility operations while maintaining high service standards.

Key Skills Competencies

• Facilities Management operations
• Customer service orientation
• Interpersonal and stakeholder management
• Workplace health, safety, and statutory compliance
• Analytical, organizational, and problem-solving abilities
• Microsoft Office applications and facility management systems
• Management reporting and dashboards
• Continuous improvement initiatives
• Cross-functional collaboration

Qualifications Experience

• Graduate degree in Hospitality management or any discipline.
• 5 to 6 years of relevant experience in Facilities Management or Workplace Services.
• Qualifications in Hotel Management, Building Management, Business Administration, or related disciplines will be an advantage.
• Proven track record of managing vendor operations and facility services.
• Demonstrated ability to initiate, implement, and sustain process improvement initiatives.
• Strong team collaboration and leadership capabilities.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.