BENGALURU · FULLTIME
Assistant Manager
Gallagher LLP
Bengaluru · onsite · Posted 26d ago
About a minute. You'll make an account on the way through.
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Section · 01
About this role
Gallagher Center of Excellence (GCoE) was founded in 2006 and is built on the cornerstones of quality, innovation, and teamwork. GCoE plays a crucial role in supporting Gallagher’s global operations by delivering industry-leading customer service, regulatory compliance, operational excellence, and mission-critical business services. By combining functional expertise, industry knowledge, and technology, GCoE helps drive business success across the organization.
Established in 1927, Gallagher is a global leader in insurance brokerage, risk management, and consulting services. More than just an insurance broker, Gallagher is an international organization that delivers client-centric, expertise-driven solutions to help clients manage risk and achieve their objectives.
With a workforce of over 16,000 professionals across India, Sri Lanka, and the USA, GCoE has a strong global presence, including offices in Bengaluru, Mumbai, Pune, Kolhapur, Shimoga, Cochin, Chandigarh, Colombo, and Las Vegas. It offers a dynamic environment where result-oriented and knowledge-driven professionals can contribute to organizational growth while building rewarding, long-term careers.
At GCoE, we foster a culture of innovation, collaboration, and continuous learning. Employees benefit from competitive compensation, comprehensive benefits, professional development opportunities, industry certifications, and structured training programs. Guided by The Gallagher Way, our teams are committed to delivering excellence, driving innovation, and creating a great place to work.
Join Gallagher and be part of a global organization that values integrity, teamwork, and professional growth while shaping the future of the insurance industry.
Operations Management
- Deliver KPIs in line with the prescribed targets
- Prioritize and organize work daily according to business priorities
- Manage resources efficiently through peaks and troughs in the business cycle
- Develop an in-depth understanding of the technical aspects of the process
- Facilitate smooth knowledge transfer within the team via well documented and updated training materials
- Develop technical training expertise within the team
- Drive OpEx principles
- No Breaches on Risk & Compliance aspect and 100% adherence to company policies for self and team
People Management/ Development
- Provide direction and guidance to the team on a day-to-day basis
- Set objectives for direct reports and conduct regular appraisals
- Communicate regularly with team members via 1-2-1 meetings and team meetings
- Manage and delegate work fairly and effectively within the team
- Develop individuals to their full potential
- Identify and develop leadership qualities in individuals and groom them for the next level
- Responsible for managing attrition and schedule adherence in the team
- Create a culture of teamwork, building a cohesive team who are client focused and aligned on expectations
- Ensure work prioritization model is followed across teams/locations
Stakeholder engagement:
- Build effective working relationships with the offices
- Proactively ensure key client/carrier collections and settlements are handled within agreed TAT
- Engage and review each escalation and build effective strategy for future mitigation
Ensure appropriate reports including monthly performance dashboard and Quality Scores are prepared, shared and followed up on regularly to drive the results for the team
- Graduate in any discipline.
- Overall experience of 15+ years, with a minimum of 2-4 years of Team Leader /Assistant Manager (AM) experience reflected on official employment records.
- Proven experience in managing a team of at least 8-13 FTEs.
- Strong experience in the Insurance/Reinsurance domain, specifically in Accounting and Settlements will be added advantage.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving abilities with the capability to quickly identify and address critical issues.
- Proven stakeholder management and people leadership skills.
- Ability to work effectively in a fast-paced, high-volume environment.
- Strong focus on operational excellence, team development, and service delivery.
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Section · 02
Skills
Section · Company