Assistant Manager

Assistant Manager,SCM is responsible for supporting end-to-end warehouse activities in a fast-paced e-commerce fulfillment environment. The role focuses on ensuring accurate inventory, efficient order processing, on-time dispatches, and a high level of customer satisfaction. The position involves supervising warehouse staff, managing WMS operations, and aligning processes with online sales demand.

Key Responsibilities:

1. Order Fulfillment & Dispatch:

• Oversee picking, packing, and dispatching online customer orders
• Monitor daily order volumes and ensure timely delivery coordination with courier partners
• Ensure accuracy in order processing to reduce returns and complaints

2. Inventory & Stock Control:

• Maintain accurate and real-time inventory records using WMS or ERP
• Conduct regular stock checks and cycle counts
• Coordinate with procurement to restock high-demand SKUs and flag slow-moving items

3. Warehouse Team Management:

• Supervise pickers, packers, and loaders across shifts
• Assign tasks, monitor performance, and train staff on e-commerce order protocols
• Maintain discipline and a productive work environment
• Manage warehouse management systems (WMS), barcode scanners, and handheld devices
• Resolve system discrepancies in real-time and report issues to IT/tech support
• Ensure smooth integration between e-commerce platforms (Magento) and warehouse systems.
• Track KPIs like order accuracy, dispatch time.
• Prepare and present daily/weekly reports to management
• Maintain documentation for goods received, shipped, and returned
• Strong understanding of e-commerce fulfillment processes
• Experience with WMS, barcode scanning, and ERP systems.
• Good leadership and team management skills
• Analytical and process-oriented mindset

Required skills

• 5 - 8 years of experience into SCM operations
• E-commerce fulfillment and inventory control
• WMS/ERP systems and e-commerce integration
• Leadership and warehouse team management
• Analytical, process-oriented operations management
• Reporting, documentation, and compliance
• Quick learner and problem-solving skills