Assistant Manager
Motherson Sumi Wiring · Ahmedabad · onsite · Posted 29d ago
Undisclosed5–10 yrsfulltimeSourced from
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About this role
At Motherson, we re committed to creating long-term jobs and advancing global careers. Featured on TIME s World s Best Companies list, we are a diversified global design, engineering, manufacturing, assembly and logistics specialist, delivering full-system solutions to customers across industries. With a focus on innovation, quality and sustainability, we strive to be a trusted industrialisation partner and an employer that nurtures a diverse, inclusive workplace.
Our Modules and Polymer division leads automotive innovation, producing everything from plastic components to complex integrated systems. Trusted by major OEMs worldwide, we also specialise in mould design, tooling, and high-quality upholstery for passenger vehicles. Join us in shaping the future of mobility.
What youll do
- Required Skills & Competencies
-
- Good knowledge of MS Excel and PowerPoint
- Leadership and cross-functional team coordination skills
- Ability to work under customer timelines and pressure
- Preferred Background:
-
- Tier-1 automotive supplier experience
- Automotive lighting industry experience preferred
- Experience in directly handling MSIL & Tata Motors customers will be an added advantage.
What we offer
Learning and Career groth Opportunities Collaborative and inclusive work environment Opportunities to work with a leading automotive organization Work-life balance initiatives Leadership and mentorship support
What we are looking for
- 1. Customer Quality & OEM Handling
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- Independently handle customer quality activities for MSIL, Tata Motors and other OEM customers.
- Handle customer complaints from initial reporting to final closure within the agreed timeline.
- Attend customer meetings, quality reviews, audits and concern investigation activities.
- Ensure timely submission of containment, root cause analysis and corrective action reports.
- Monitor customer quality performance and initiate improvement actions for repetitive concerns.
- 2. Customer Complaint & Problem-Solving
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- Strong knowledge of structured problem-solving methodologies such as:
- 8D, Why-Why Analysis
- Ishikawa / Fishbone Analysis
- FTA
- Conduct detailed analysis of Occurrence, Detection and Outflow causes.
- Coordinate with Production, Process Quality, R&D, Supplier Quality and Manufacturing Engineering for root cause identification.
- Define and monitor containment, corrective and preventive actions.
- Implement horizontal deployment of corrective actions wherever applicable.
- 3. Warranty Management
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- Handle field and warranty complaints received from OEMs/dealers.
- Perform warranty part analysis and coordinate detailed investigation with concerned teams.
- Conduct failure mode and failure mechanism analysis of returned parts.
- Identify whether the concern is related to manufacturing, assembly, supplier, electronic component, handling or field conditions based on technical evidence.
- Drive actions for reduction of warranty PPM and warranty cost.
- 4. Automotive Lamp Product Knowledge
- Candidate should have good technical knowledge of automotive lighting products, including:
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- Head Lamp, Tail Lamp, DRL, Fog Lamp
- High Beam / Low Beam functions
- Aiming mechanism and related components
- Lamp sealing, condensation and dust-related concerns
- Electrical and functional testing of automotive lamps
- EOL and PDI inspection requirements
- 5. Plastic Molding Knowledge
- Good understanding of plastic injection molding processes and defects, particularly for automotive lamp components.
- Should be able to analyze concerns such as: Flash / Burr / Short molding / Flow mark / Black spot / contamination / Warpage / deformation / Dimensional issues / Surface and appearance defects
- 6. PCBA & Electronics Knowledge
- Should have basic to good working knowledge of PCBA and automotive lighting electronics, including:
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- SMT process
- SPI, AOI, ICT, FCT, Soldering defects
- PCB/component-related failures
- Swap analysis
- Curve trace / electrical characterization
- EOS/ESD-related failure investigation
- Coordination with electronic component and PCBA suppliers for detailed failure analysis
- 7. Quality Tools & Core Tools
- Should have good knowledge of:
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- APQP, PPAP PFMEA, Control Plan, SPC, MSA, 7 QC Tools, 8D Problem Solving
- Poka-Yoke, Kaizen
- Lessons Learned
- Process and Product Audit
- 8. Customer & Internal Quality Monitoring
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- Prepare and maintain customer complaint tracking sheets.
- Monitor customer complaints, warranty issues, PPM and closure status.
- Track action plans and ensure timely closure.
- Conduct daily/weekly reviews for open customer concerns.
- Ensure Quality Alerts are issued and communicated to concerned operators/inspectors.
- Provide on-the-job training to Quality, Production and PDI teams for critical and live customer complaints.
- Ensure effectiveness of containment actions at Final Inspection, PDI and dispatch stages.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
lampFINAL INSPECTIONControl PlanKaizenAutomotiveautomotive lightingFunctional Testingaudits8Dcharacterization8D Problem SolvingCustomer QualityCustomer ComplaintsLogisticsdeploymentManufacturingdispatch
About Motherson Sumi Wiring
Motherson Sumi Wiring
Electrical Equipment
6.0k+
employees
1986
40 years old
Noida, Uttar Pradesh
India
₹5.6L PA avg
Avg at Motherson Sumi Wiring
About
Motherson Electronic Components Pvt Ltd
Industries
Electrical Equipment
Employee ratings
10 reviews
3.7/ 5
Culture
3.0
Career growth
2.6
Work-life
2.8
Employees rate it well for
Job Security43Overall Company37
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