Assistant Manager

Role & responsibilities

• Manage daily hub, warehouse, transportation, and last-mile logistics operations.
• Ensure timely inbound, sorting, dispatch, delivery, and return (RTO/RTS) operations.
• Monitor operational KPIs such as TAT, productivity, SLA adherence, shipment ageing, delivery performance, and cost efficiency.
• Manage and allocate manpower according to daily business volumes.
• Supervise team members, assign responsibilities, and monitor individual/team productivity.
• Coordinate with line-haul, transportation, delivery, warehouse, customer service, and central operations teams.
• Track shipment movement and take corrective action for delays, ageing, or exceptions.
• Identify operational bottlenecks and implement process improvement initiatives.
• Ensure compliance with company SOPs, safety guidelines, and operational processes.
• Monitor vendor/3PL performance and coordinate with partners to resolve operational issues.
• Prepare and analyze daily/weekly/monthly MIS and operational reports.
• Use data and dashboards to identify trends, performance gaps, and improvement opportunities.
• Handle escalations related to shipment delays, delivery issues, manpower, and operational disruptions

Preferred candidate profile