Assistant Manager

Eligibility Criteria:

• Any Graduation. 5 to 6 years of overall ROI experience, out of which a minimum 2 years in team handling.
• Proficient computer skills.
• Extensive Knowledge on US Retrieval Cycle.
• Excellent communication skills, both verbal and written. Strong leadership skills & Outstanding organizational skills.
• Hands on Experience in generating reports using MS Office Excel, word and MS power point.
• Willingness to work continuously in night shifts.

Key Responsibilities:

• Managing the day today operations of team members and meet the required service levels, quality and productivity.
• Attrition and shrinkage management.
• Maintaining SLA target on a daily basis to achieve desired KPI s including absenteeism and attrition within the team.
• Ensure all Company policies and procedures are implemented consistently and fairly Compliance to login, log out & scheduled breaks of team members, Team Productivity Targets (Capacity Utilization), Process Adherence Usage of Software Tools, Daily MIS tracking, Absenteeism Control.
• Preparing schedules for the teams and ensuring attendance.
• Evaluating client calls, coaching and providing feedback.
• Acting as a point of contact for the resolution of, queries and complaints from external and internal clients.
• Team Management/Conflict Management/Client Management

If Interested in the above Position, please forward your Updated CV.
Email: [email removed] or [phone removed]