Assistant Manager

Key Accountabilities:

• Should ensure client deliverables are achieved.
• Proactively managing & enhancing performance of the team based on the SLA.
• Attendance rostering, leave management.
• Timely escalation of people issues, identification of soft skills, training needs and responsible for process training of each team member.
• Guide, coach and mentor for the staff, build relationships within the team, people development while maintaining the discipline within the team.
• Implementing corrective action as and when required ensuring client requirements are honored & met.
• Shipping & Logistics Process Knowledge Preferable.

Capabilities.

• Attention to details.
• Excellent verbal and written communication skills in English.
• Sense of responsibility. Methodical thinking.
• Ability to understand client requirements and respond effectively.
• Prepare & maintain accurate data.
• Strong knowledge of Time Management
• Experience in managing client escalations/feedbacks effectively.
• Address escalations and ensure timely resolution of issues.
• Experience in planning & managing workforce, TAT, SLAs and productivity under high pressure environment.
• Drive quality & efficiency projects, brainwaves within the teams.
• Experience in talent identification from associates and grooming them for next level.
• Implementing corrective action as and when required ensuring client requirements are honored & met.

Qualifications

Graduate

Interested candidates can apply to below link

https://smrtr.io/BSwrZ