Assistant Manager

Assistant Manager - Warranty Management (Standard Industrial Pumps)

KSB Pumps Limited is looking for an Assistant Manager to lead the effective complaint management for our standard industrial pumps. This role is perfect for a professional with a Degree/Diploma in Mechanical Engineering and 8-10 years of exclusive experience in the Pump Industry, who is dedicated to ensuring timely complaint closure, conducting root cause analysis, and enhancing service processes to industry standards.

Responsibilities:

• Effectively manage complaints for standard industrial pumps.
• Ensure on-time complaint closure for standard industrial pumps.
• Manage field service coordinators and daily monitor complaints until closure.
• Perform root cause analysis of complaints and identify scope for improvement with effective data analysis.
• Provide technical support to the Field Service team as required.
• Book & execute spares for warranty complaints.
• Support PM&PS (Product Management & Production Systems) for product/process improvement.
• Review complaints, warranty claims, & conduct complaint analysis, communicating findings to all concerned people in Plant, Branch Office (BO) & Zonal Office (ZO).
• Arrange Technical Trainings for the Industrial Product Group.
• Manage warranty & service agreements with suppliers.
• Maintain track record of complaints and perform data analysis.
• Enhance the service processes and practices to the industry standard.

Skills:

• Comprehensive pump industry knowledge.
• Strong customer facing skills.
• Excellent leadership qualities.
• Innovative mindset.
• Good communication & quick decision-making skills.
• Target orientation and Problem Solving abilities.
• Strong Planning and Coordination skills.
• Good Communication & Presentation Skills.
• Experience with SAP.
• Flexible approach.
• Ability to work under pressure.

Qualifications:

• Formal education: Degree/Diploma - Mechanical.
• Professional experience: 8-10 years (Experience in Pump Industry Only).