Assistant Manager

Key Responsibilities

• Manage end-to-end travel operations for domestic and international travel.
• Oversee flight, hotel, visa, insurance, rail, and ground transportation bookings.
• Ensure timely ticket issuance, amendments, cancellations, refunds, and revalidation.
• Handle complex travel itineraries and provide effective travel solutions.
• Lead and mentor the travel operations team to achieve service excellence and operational efficiency.
• Monitor daily operations, productivity, and service quality against defined SLAs.
• Coordinate with airlines, hotels, visa agencies, consolidators, and other travel partners.
• Build and maintain strong relationships with vendors and negotiate competitive commercial terms.
• Ensure compliance with client travel policies, company SOPs, and industry regulations.
• Resolve customer escalations and manage critical travel disruptions effectively.
• Monitor travel costs and identify opportunities for process improvements and cost optimization.
• Prepare operational MIS reports, dashboards, and performance metrics.
• Drive automation and continuous improvement initiatives to enhance operational efficiency.
• Support business growth by collaborating with sales and account management teams for new client onboarding and transition

Required Skills

• Exposure in Corporate Travel Management
• Strong knowledge of domestic and international travel operations.
• Hands-on experience in flight ticketing, itinerary planning, fare construction, refunds, exchanges, and reissuance.
• Experience with GDS platforms such as Amadeus, Sabre, or Galileo.
• Knowledge of visa processes, travel insurance, and international travel documentation.
• Strong vendor management and stakeholder management skills.
• Excellent problem-solving and customer service orientation.
• Strong analytical, communication, and leadership skills.
• Proficiency in Microsoft Excel and operational reporting.